Research Biomed Ops Coordinator

Reporting to the Research Facility & Biosafety Director, the Research Biomed Operation Coordinator will provide font line day to day operational support to the Children's National Research Institute's (CNRI) research faculty and staff. The individual will provide customer service to 450+ personnel, support approximately 200,000 square feet of research space and 3000 pieces of research equipment. The position will serve along with the Research Biomed Ops Engineers as the service point of contact for CNRI faculty and staff for any equipment/facility and maintenance related issues. The individual will work with the Research Center staff, Children's National Hospital's facility/engineering department, EVS, the safety office, as well as outside vendors. Additional responsibilities will include assisting the coordination of repairs and maintenance, moves and deliveries; facility inspections and user training in addition to staffing special projects as assigned. The individual will work closely with the Environmental Health & Safety staff.

Minimum Education

• Associate's Degree Associate degree in Electronic Engineering Technology, Mechanical Engineering, Biomedical Engineering Technology, or equivalent-related civilian and/or military experience required. (Required)
• Bachelor's Degree Bachelor's degree in engineering, electronics or applicable field, degree in bioengineering preferred (Preferred)

Minimum Work Experience

• 1-2 years of applicable work or internship experience. A BS degree may be substituted for work experience. Preference may be given to biomedical equipment technicians with experience, and experience working in laboratory environment and/or specifically performing PMs and repair on laboratory equipment. (Preferred)

Required Skills/Knowledge

• Knowledge of OSHA and laboratory safety regulations within scope of job, requires critical thinking skills, decisive judgement and the ability to work with minimal supervision
• Ability to understand and utilize technical vocabulary to perform tasks according to either verbal or written instructions
  Ability to display strong organizational and multi-tasking skills, self-discipline, and autonomy to work independently in a high-pressure environment
• Must be able to work in a fast-paced environment and take appropriate action
• Strong customer service orientation and ability to follow through issues to resolution
• Ability to interact with all levels of organizational personnel to include: management staff, consulting staff, researchers, research administrators, etc.
• Ability to build consensus and work in a collaborative manner
• Ability to maintain accurate records of repairs, calibration, and tests
• Must be able to function as part of a team providing a high level of quality service to clients
• Knowledge of computers and networking; PC competency to include utilization of Microsoft Office Suite products.

Functional Accountabilities
Responsible Conduct of Research

• Consistently demonstrates adherence with the standards for the responsible conduct of research

• Responsible for appropriate use of research funds and resources

• Comply with all annual job-related training requirements

Facility Management

• Work with CNRI leadership to assist with executing assignments of offices and laboratory space.

• Work with CNH Facility Engineering, EVS, IT, Telecommunication to coordinate implementation of these assignments.

• Work with CNH Facility Engineering staff to identify and resolve facility deficiencies.

• Ensure the facility is in compliance with regulatory standards and coordinate corrective actions.

• Follow up on the work of contractors and staff involved corrective activities

• Serve as the CNRI liaison with environmental services and monitor facility cleanliness and coordinate corrective action.

Program Coordination

• Respond to support requests within established timelines

• Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively.

• Interview customer to determine nature and scope of the service issue, and initiate the appropriate response

• Maintain accurate records of all work performed

• Coordinate relocations and renovations as assigned and serve as the point of contact for contractors and staff

• Effectively coordinate projects within the established timetables

• Oversee the installation of new equipment

• Demonstrate understanding of customer service policies and procedures, continuously develop depth and breadth of technical competencies.

Equipment Maintenance

• Coordinate annual space and equipment survey, update and maintain databases accuracy throughout the year

• Continually update the CNRI freezer inventory and prepare reports as needed

• Inform supervisor of equipment status changes in a timely manner

• Schedule and perform preventive maintenance, performance assurance testing, electrical safety inspections, and schedule repairs to correct failed equipment with outside vendor and CNH staff.

• Log all CNRI Administration generated work orders and service calls and monitor on time service delivery and quality.

• Coordinate regular scheduled building inspection with appropriate CNH staff.

CNRI Common Facility Maintenance

• Order supplies as needed.

• Provide in-service education to staff on facility and equipment operation and safety
• Ensure that equipment is operational and the facility is clean on a daily basis. Identify and coordinate resolutions of service or facility issues.
• Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others' ideas and opinions

Performance Improvement/Problem-solving

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

• Use resources efficiently

• Search for less costly ways of doing things

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance