IT Technician

Immerse yourself in old and new Nashville at Loews Vanderbilt Hotel - your stage for exploring the vibrant city we call home. Located minutes away from some of the city's most renowned attractions, Nashville is never short on things to see and do. Welcome to our kind of Southern Hospitality.

Loews Nashville Hotel at Vanderbilt Plaza is proud to announce we've been named to the 2024 TopWorkplaces list! If you're looking for a work environment that is genuinely Nashville, and soulfully inspired the Loews Nashville Hotel at Vanderbilt Plaza on West End is the perfect place for you! Join our family of team members to be a part of a dynamic work culture and enjoy these amazing at work perks:

Competitive wages

Paid vacation after 6 months of employment

Paid sick time and holiday pay

Health & well-being benefits after 60 days of employment

401(k) with employer matching

Free onsite parking and discounted bus passes

Complimentary meals

Discounted hotel stays

Career development programs and tuition reimbursement

Community volunteer opportunities

This position is responsible for the operation and maintenance of both POS systems. This position will also provide a wider coverage area. This position will report directly to the I.T. Director.

Essential Functions and Responsibilities

• Maintain the Micros system both hardware and software

• Correct database issue through out the Micros system

• Process all Micros changes and menu configurations requests

• Organize proper retention of historical data either to disk or tape

• Fix or replace non-operational equipment

• Maintain the retail systems both hardware and software

• Fix or replace defective hardware

• Work with the retail manager to ensure proper configuration

• Cover weekend hours for a seven day I.T. coverage plan

• Establish and conduct a Preventive Maintenance schedule for all printer and PCs

• Collect a hardware inventory for comparison to our automated list

• Manage and administer all Loews Hotel policies as they relate to the I.T. department

Supportive Functions and Responsibilities

• Notifies appropriate individual promptly and fully of all problems and/or unusual matters of significance

• Attends all appropriate hotel meetings and training sessions

• Promotes and applies teamwork skill at all times

• Is polite, friendly, and helpful to all guests, management and fellow employees

• Maintains cleanliness and excellent condition of equipment and work area

• Executes emergency procedures in accordance with hotel standards

• Complies with required safety regulations and procedures

• Complies with hotel standard, policies and rules

• Recycles whenever possible

• Remains current with hotel information and changes

• Complies with hotel uniform and grooming standards

• Ability to make decisions on imperfect information

• Agility in multi-tasking

• Bias toward action

• Decisiveness

• Other duties as assigned

Qualifications

• Detailed knowledge of software and hardware operating systems to include: Windows OS, MAC OS

• Management and operation of: Retail POS and F&B POS (Micros)

• Knowledge of network architecture and system design

• Effective organization and communication skills