Director Room Service - Aria

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:
At ARIA, the Director of Room Service leads the vision and strategy for in-room dining, delivering an exceptional guest experience at every level. This role drives operational excellence, inspires team performance, and ensures all efforts align with ARIA's world-class service standards.

THE DAY-TO-DAY:

• Develop and implement strategic plans aligned with the property's vision

• Lead budgeting, operations, and marketing strategies for division profitability

• Oversee guest service standards to align with company service and brand goals

• Guide development and implementation of new products, services, and technology

• Lead HR efforts including hiring, training, feedback, recognition, and succession planning

• Ensure division accountability and compliance with policies, laws, and labor agreements

• Build and maintain guest relations; address requests and ensure satisfaction

• Collaborate with Executive Chef to fulfill guest culinary requests

• Respond to high-level events and escalate critical issues to VP and Executive Director

THE IDEAL CANDIDATE:

• 2+ Years of Prior Relevant Experience as a Director of Room Service

• Previous experience working in a room service setting

• High Energy and Personable

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

• Free meals in our employee dining room

• Free parking on and off shift

• Health & Income Protection benefits (for eligible employees)

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=15361

Are you ready to JOIN THE SHOW? Apply today!