New

Customer Engagement Representative

SKF
$46,000 - $54,000
life insurance, paid holidays, tuition reimbursement, 401(k), employee discount
United States, South Carolina, Ladson
May 22, 2025
Customer Engagement Representative Location: Ladson, SC Salary Range: $46,000.00 to $54,000.00 About SKF: SKF, reducing friction since 1907, re-imagining rotation for a better tomorrow! SKF is an industry-leading manufacturer that has been a cornerstone in industrial life. Wherever there are machines or products in motion, SKF bearings are there to reduce friction. SKF drives the industries that support our way of life, powers the machines that put food on the table, and even helps explore the cosmos. Sustainability is at the heart of everything we do. SKF is on pace to decarbonize all its production facilities by 2030. We're guided by our SKF values. Collaboration is critical to the success of our colleagues, partners, and customers. Curiosity and Courage provide a foundation for innovation and advancement. And we do this work out of Care for our people, customers, communities, and the planet. We're a company committed to a culture of belonging, where all our people are encouraged to be themselves and grow their careers in an equitable environment. Learn about SKF at www.skf.com . Summary: The Customer Engagement Representative serves as the primary contact to SKF customers. The Customer Service Rep is responsible for reviewing customer purchase orders and transmitting the requirements throughout the repair station through the creation of work packages. This role will also serve as a back up for the supply chain planner. Key responsibilities: Customer Service Support Serve as the backup contact to the customers Review Purchase Orders for compliance and repair requirements Create workflow packages for incoming purchase orders Assist with placement of orders, refunds, or exchanges Establish/maintain business relationship with customer to provide feedback with records Verifies capability approval prior to acceptance and work start Verifies return to service content is specified correctly Open and maintain customer accounts by recording account information Process customer price adjustments and credits Assist in the implementation of best-practices and digitalization of work packages and production flow Back-up point of contact for shipping broker for international customers Prepare product or service reports by collecting and analyzing customer information Resolve customer complaints via phone and email Material Coordinator Collaborate with the supply chain planner to identify and maintain necessary components. Distribute required component quantities to production personnel. Measure incoming components to verify they meet specified dimensions. Assist in the management of on-site physical inventory. Support activities to maintain data quality and integrity within site systems Receive and stock components as they arrive. Update material tracking system regularly Perform daily cycle counts to ensure accurate inventory levels. Relabel boxes and inventory as components are pulled. Restock shelves with unused inventory daily. Outsource work to company suppliers. Requirements: Skills Demonstrated knowledge of manufacturing process and planning requirements Must be able to work well with internal customers and all levels of management Ability to multitask, prioritize and manage time effectively Excellent communication and presentation skills Must be able to work independently Must be able to work well under pressure Positive Attitude Organizational Skills Computer Skills Attention to Detail Read/Write English Work environment Works in a temperature-controlled office environment Physical demands Long periods of sitting, occasional heavy lifting, eye fatigue Education Must have a HS diploma or GED Must be able to demonstrate exceptional computer skills Minimum 3 years in a customer-service oriented environment Manufacturing/aerospace knowledge of FAA repair station regulations is preferred Work authorization/security clearance requirements Must be a US citizen or green card holder Other duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. What You'll Love About SKF: Rest and Relaxation. Enjoy a generous PTO policy and 13 paid holidays. Work/Life Integration. SKF supports work/life integration, home, family, community, personal well-being and health. Diversity in the Workplace. ?At SKF, we strive to embed Diversity, Equity and Inclusion in everything we do. By developing a culture of belonging, our people can flourish; leading to an inclusive, equitable environment that promotes leadership, engagement and innovation. Best in Class Benefits. SKF cares about the wellbeing of our employees. Comprehensive healthcare options to fit your needs and opt out payment. Added benefits include company paid life insurance, STD, LTD. Supplemental benefits include critical illness coverage, tuition reimbursement, employee discount programs, and much more! Bonus. SKF offers STVS (Short Term Variable Salary) or Sales Incentive based on company performance and at the discretion of management. Invest in your Future. Participate in our 401K program that boasts a 10% employer contribution: 100% match up to 5% of your elected contribution (100% Vested) plus an additional 5% company contribution. Reports to: Production Control Supervisor Location: Ladson, SC Job ID: 22206 SKF provides equal employment [and affirmative action] opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. By applying to this job you acknowledge how SKF treats candidate data. Click HERE to review the SKF Data Privacy Consent Statement.