Integration Analyst

Position Summary:

Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them.

In the Integration Analyst position, you'll manage new and existing third-party e-commerce customer integrations to drive online ordering and make it easier for customers to do business with Direct Supply. You'll collaborate across internal teams-including Sales, Technology, Operations, and Financial Services-while also working directly with customers and third-party e-commerce platforms to support integration efforts and deliver measurable results.

Skills Needed:

• Delivers Results - Seizes new opportunities and tackles challenges head-on with urgency. Takes initiative and consistently hits goals. Zeroes in on key priorities for results. Drives progress through uncertainty and moves others to action.

• Deals with Ambiguity - Adapts smoothly to change and thrives in ambiguity, maintaining composure and productivity. Maintains progress despite incomplete information and tackles complex issues constructively.

• Optimizes Work Processes - Streamlines workflows by harnessing data, AI, and technology. Identifies opportunities for efficiency and incorporates new processes and technology. Defines new success measures.

• Expert attention to detail and ability to review, analyze, and manage large amounts of data; highly proficient in Microsoft Excel, SQL, and other code-based data environments and platforms.

What You'll Do and Impact:

• Manage integration-related relationships with internal stakeholders, external customers, and third-party e-commerce platforms.

• Evaluate new integration requests and lead implementation from initial request through successful rollout, coordinating with both internal teams and external partners.

• Leverage AI and other technologies to identify process improvement opportunities and enhance operational efficiency.

• Maintain and support existing customer integrations, including issue resolution and ongoing system performance.

• Proactively identify and implement strategies to improve processes and systems, reducing manual effort and better meeting customer needs.

• Develop, update, and maintain procedural and training documentation related to third-party e-commerce customer integrations.

Experience:

• Bachelor's degree in Business, Technology, or a related field

• 3-5 years of experience working with customers, third-party vendors, data, systems, or in a project management capacity

• Advanced proficiency in Microsoft Excel and SQL

• Proven ability to manage multiple projects simultaneously while collaborating with cross-functional teams

• Strong judgment and communication skills with the ability to escalate issues effectively across organizational levels and functions

Additional Items of Interest:

• Integration experience in high transaction, technology driven environment

• Familiarity with Code, including: CXML, EDI, Python, or other related codes

• Formal project management training and experience