Customer Service Representative

Are you someone who thrives on solving problems, connecting with people, and making a difference? Join a team where your voice matters, your skills are valued, and your work truly helps others. At IBVI, we're not just offering a job-we're offering a purpose-driven career where you'll be empowered to grow, supported by a positive team, and inspired by the impact you make every day.

As a Customer Service Representative, your day revolves around helping people. You spend most of your time responding to customer inquiries via phone and email-assisting with everything from order tracking to account setup. You also reach out to customers who've recently ordered, attended training, or opened new accounts, ensuring they feel supported and appreciated.

You're part of a friendly, upbeat team that values positivity and collaboration. Your supervisor is a supportive and empowering leader who provides the tools and guidance you need to succeed-and is always available to help you grow with confidence and clarity.

• Respond to customer inquiries across all business units via phone and email
• Deliver warm, professional, and confident service that leaves a lasting impression
• Navigate Oracle and IBVI's eCommerce platforms with ease and accuracy
• Manage order entry, purchase research, inventory checks, and shipping updates independently using Oracle
• Represent IBVI's mission and values as a brand ambassador

• Comprehensive health, dental, and vision insurance
• 403(b) retirement savings plan with generous company match
• Life insurance options to protect what matters most
• Extra perks like paid holidays, paid time off, health club and education reimbursements, employee appreciation events, and more

What You Bring to the Table

* You are self-motivated and take initiative

* You have strong computer skills and learn new systems quickly

* You thrive in a team environment and manage multiple tasks effectively

* You bring patience, empathy, and a sense of urgency to every interaction

* You believe in your ability to grow and succeed

Ready to Join Us?

If you're looking for more than just a job-if you want to be part of a mission-driven team that values your growth and celebrates your success-then we want to hear from you. Apply today and start your journey with IBVI, where every customer interaction is a chance to make a difference.

All job offers from IBVI are contingent on candidate's ability to pass a drug screen and background check.

IBVI is committed to maximizing employment opportunities for the blind and visually impaired. Blind and visually impaired individuals will be given hiring priority. We are required to fill certain positions with legally blind individuals.

Full Time Non-Union Compensation and Benefits: Vacation time, discretionary bonus, health insurance, dental, FSA, life and disability insurance and a 403B retirement plan with a generous company match.

IBVI is a leading manufacturer, supplier and distributor of industrial office supplies, office furniture, customized kitting and promotional products. We are looking for amazing people to join our team! Committed to workplace accessibility, we are dedicated to employing a diverse workforce.

Reasonable accommodations may be made to enable individuals with disabilities to perform the job described.

Industries for the Blind and Visually Impaired is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.