Total Net Conversion Specialist

Safelite Auto Glass
paid time off, tuition reimbursement, 401(k), company vehicle
United States, Texas, Houston
May 22, 2025
Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work. The organized and energetic Total Net Conversion Specialist works to improve conversion in the district by ensuring we capture every sale. What You'll Get * Competitive weekly pay and bonus opportunities. * A benefits package valued at more than $10k. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days. Up to $5,250 annually in tuition reimbursement. * Paid training and all the tools and resources you'll need to be successful. * View all our health, wealth and life offerings at www.safelitebenefits.com. What You'll Do Customer follow up Responding to all emails, phone calls, etc. timely and in a professional manner. Facilitating Pending Parts: Working pending parts ordered buckets for status updates and scheduling customers. Working with PSS Team on Pending parts ordered update status and customer Scheduling Pending parts received Reactivation of missed opportunities with customers Calling customers that inquired about services Manual tracking of all work orders reactivated as well as all work orders moved forward with dates of scheduled appts Moving customers to a sooner and more convenient appointment, proactively working through issues to convert sales. Delete work orders as appropriate and specialist will complete this for every location in District. Other duties as assigned by District Manager What You'll Need * High school diploma or equivalent (or actively enrolled). * 1-3 years prior experience preferred Regular and reliable attendance * Ability to travel up to 5% working at a physical retail location within the region * Telephone operations or business administration experience * Knowledge of customer service and administrative protocols * Ability to adjust and respond to a fast-paced operation * Computer skills, including Microsoft Word, Excel, and Outlook * Experience using SV2 (Point of Sale Software) preferred * Ensures corporate policy compliance * Sales and negotiation experience preferred Ability to maintain a professional appearance, adhering to Company dress code policies Adhere to all Personal Protective Equipment (PPE) Requirements Ability to remain in a stationary position majority of time Ability to operate a company vehicle safely and courteously, adhering to all Company policies and procedures relating to safety. This includes obeying all traffic laws and regulations and maintaining a valid driver's license with a driving record that falls within the Company requirements -- Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'. Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Learn more at Safelite.com/Careers. Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment. This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices. --