Senior Director, Technical Program Management

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As the Senior Director of the Technical Program Management team, you'll direct a portfolio of strategic, complex, and multidisciplinary programs that significantly accelerate your organization's business impact. You'll set program strategy and lead program teams to successfully deliver business, operational, and technical improvements across Engineering & Product organizations.

You will serve as a key strategic partner to the VP, Technology Development & Operations - Product & Technology, helping to ensure alignment, prioritization, and delivery of complex programs that support foundational platform objectives. This highly visible role demands a strong mix of execution rigor, strategic thinking, and cross-functional leadership. You'll operate at both strategic and tactical levels to ensure critical initiatives are delivered in a fast-paced, scaled agile environment. You'll also strategically adjust your portfolio to effectively respond to complex and changing organizational conditions. Your deep knowledge of your program portfolio's domains is widely recognized as expert-level, both inside and outside the organization.

This position is a people manager role reporting to and supporting the VP, Technology Development & Operations.

Responsibility

• Lead and develop a high-performing team of Technical/Program Managers

• Demonstrate strategic impact by developing teams, tools, methods to transform the operation and effectiveness of the organization

• Support execution of Engineering and Product priorities across the foundational platform

• Partner closely with the Chief of Staff to align on and operationalize company-level initiatives

• Define and track success metrics and delivery targets for cross-functional programs

• Establish best practices within the team and across the company

• Define strategy and objectives, drive organizational change, and solve problems holistically, without being limited by organizational boundaries

• Collaborate with stakeholders across Engineering, Product, Security, Finance, and Operations to strategize, plan, prioritize, align dependencies, and streamline communication

• Apply continuous improvement, execution, organizational change, and stakeholder management, applying them adeptly even in challenging circumstances

• Manage communications, stakeholder alignment, and delivery reporting

• Identify and implement improvements in program and process management in a scaled agile environment

• Maintain clarity and momentum across programs by balancing detail with strategic priorities

• Nurture the TPgM community and help grow the talent pipeline

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• Bachelor's or master's degree in Computer Science or equivalent
• 15+ years of experience in Program and/or Product Management
• Experience working in a data center environment and/or SaaS provider

Preferred

• Experience leading teams of 15 - 25 Program Managers or Scrum teams
• Strong leadership and problem-solving capabilities
• Ability to influence and communicate effectively at all levels, including executives
• Proven success driving cross-functional programs from planning to execution
• Knowledge of agile program frameworks and delivery in complex environments

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $233,300.00 - $373,525.00 base salary

Washington, New Jersey and New York (including NYC metro area): $218,200.00 - $329,525.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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