Yardi is a global software company providing innovative
property management solutions and services in every real estate market.
We are focused on providing our customers with superior products and
outstanding customer service. We are passionate about technology and
believe work should be fulfilling and fun! We are committed to our
customers, employees and the communities where we live.
We are looking for a motivated, enthusiastic team player
with exceptional customer service skills to join our Customer Care Team!
What you will do
- Use your strong customer service focus to ensure high levels
of customer satisfaction and ensure a positive customer experience - Handle high volume inbound calls and provide support to
supplier partners and internal Yardi teams with issue resolution - Use your strong organizational skills to log all inbound
calls, emails and status updates into a client relationship management (CRM)
tool - Be a problem solver and work to resolve product or service
problems by clarifying the customer's issue, the cause, and best solution - Collaborate with cross functional teams to resolve customer
issues and follow up proactively with customers in support of a positive
customer service experience - Troubleshoot technology issues with confidence and provide
status updates consistently - Follow established policies and processes and meet
assignment departmental goals - Be part of a great team and collaborate with Yardi team
members across the U.S.
What you need to have
- College degree in Business or related field, or equivalent
experience - Prior experience working in a customer care role
- Proficiency in MS Office Suite and Outlook
- Awesome written and verbal communication skills
- Phenomenal customer service skills and desire to go the
extra mile - Excellent attention to detail, organization and the ability
to prioritize effectively - You're a self-starter! You take initiative and have
sound judgment - High comfort level troubleshooting and problem-solving
issues - Ability to learn and adapt to new technologies and changing
priorities - Great people skills and the ability to be personable and
professional
What would be helpful to have
- Previous experience working with a CRM tool
What you get as a Yardi Employee
- A great place to work with fantastic people
- Competitive compensation
- Comprehensive benefits - Medical/dental, paid time off, sick
time, paid holidays, 401(k), profit sharing, life insurance, and more!
At Yardi, we've created a team of over 9,000 employees in
over 40 locations around the globe dedicated to making great real estate
software products and fostering a collaborative work environment. Yardi
is a place where people with a wide variety of cultural and life experiences
come together to make a difference. Our corporate culture stresses
integrity, respect, trust, responsibility, and fun! Come join our growing
team!
#YardiCareers #TeamYardi #hiring
All submissions for open positions should be received
through Yardi's applicant portal, accessed from Yardi's corporate website.
EOE/Race/Gender/Disability/Vets
*lh
#LI-Hybrid
Yardi Systems
life insurance, paid time off, paid holidays, 401(k), profit sharing
May 21, 2025