Sr. Support Engineer

Job Description: The Sr. Support Engineer at Northwestern Mutual Life Insurance Company in Franklin, WI will apply customer and engineering best practices to analyze, design, develop, deploy and support software and monitoring solutions. Drive strong performance and high availability to meet customer expectations. Own and drive customer engagement workflow, including technical analysis and resolutions for escalated incidents, service requests, and problems. Perform software development and support in Front End, Back End, Cloud, .net, Java, and Full stack. Provide application support and customer service industry methodologies including Proactive Support, Use of Technology, and Automation. Utilize application best practices including ITIL framework. Employ application tools including ServiceNow, Zendesk, Dynatrace, and Elk. Participate in product planning, sizing, for application features to meet business needs and user expectations. Consult on right-sizing decisions, software solutions, and services design from customer perspective. Conduct code evaluations and contribute to the innovation of software solution development for legacy functionality. Coach and mentor employees to deliver continuous improvement and develop their professional skills and capabilities. Build and maintain relationships across Development, Infrastructure, Product and other Support stakeholders to deliver and improve team's effectiveness and efficiency. Telecommuting permitted up to 2 days per week. Salary $131,893- $156,650 per year.

Minimum Requirements: Bachelor's degree in Computer Science, Electronic Engineering or related field plus 6 years of experience as a support engineer or in a related occupation. Experience must include 3 years with each of the following: (1) software engineering, debugging, analysis, and software documentation; (2) development and support in Front End, Back End, Cloud, .net, Java, and Full stack; (3) application support and customer service industry methodologies including Proactive Support, Use of Technology, and Automation; (4) application best practices including ITIL framework; and (5) application tools including ServiceNow, Zendesk, Dynatrace, and Elk.

Interested candidates send resume to apply@northwesternmutual.com. Reference code 493 in the subject line.

We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. If noted, this is standard pay structure for this position.

Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now!

Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.

If you work or would be working in California, Colorado, New York City, Washington or outside of a Corporate location, please click here for additional information pertaining to compensation and benefits.

We're excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and our commitment to a culture of belonging.

• Flexible work schedules
• Concierge service
• Comprehensive benefits
• Employee resource groups