New

Director of Collections

Vaco
$75,000.00 - $115,000.00 / yr
United States, Ohio, Chillicothe
May 15, 2025
Vaco is hiring for a Director of Collections. This is a direct hire opportunity! The Director of Collections will direct and manage the daily operations of our collections department and fraud recovery. This candidate will lead/supervise multiple staff members, maintain and develop our vendor, collection agency, government agencies, and attorney relationships, manage reporting requirements and ensure compliance with all appropriate collection laws and regulations. Essential duties and responsibilities: Present professionalism and teamwork, courteous and friendly attitude towards members, employees, and co-workers Manages daily collections activities of all Collections Department personnel to ensure we are maintaining appropriate delinquency ratios and maximizing our opportunities for collections/recoveries Manages daily fraud mitigation work and recovery agent work being performed Responsible for identifying and coaching collections/fraud recovery staff to ensure excellence in member service and performance Will be instrumental in the maintenance, development and implementation of all of our necessary collections/recovery work goals and expectations Works to ensure our Collections Policy and Procedures Manual is current and is updated to ongoing "Best Practices" in our industry and is compliant with the ever-changing legal landscape in the collections environment Reviews and manages Charge-Off activities at acceptable operating levels Must have working and specialized knowledge in collection law to ensure our collection actions are in full compliance with all Federal and State laws regarding collections - including but not limited to the FDCPA, SCRA, FCRA and Bankruptcy Law Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.