Bilingual Customer Service Rep. - In Office/Financial

TEKsystems
$19.50 / hr
life insurance, paid time off, paid holidays, sick time, tuition assistance, 401(k), retirement plan
United States, Washington, Richland
May 08, 2025
A LOCAL AND WELL ESTABLISHED MEMBER-OWNED CREDIT UNION HERE IN WASHINGTON IS LOOKING TO BRING ON BILINGUAL CUSTOMER SERVICE REPS TOWARDS THEIR TEAM. THEY HAVE LOCATIONS THEY SUPPORT IN SPOKANE AND RICHLAND WASHINGTON. Please apply and a recruiter will reach out to discuss the next steps and details surrounding the role. 3-Months Onsite Training within either city then will be 100% Remote based off performance This is a 4-Month Temp-to-Hire position. 4-months through us then will be converted to a FTE based off attendance and performance. Pay: $19.50/hr Schedule: Mon-Fri 9-6pm w/ Rotating Saturdays Start Date: June 2nd Type: 4-Month Contract to Hire After 90 days of onsite work and training - will be WFH based off quality & KPI's One-Step Virtual Interviews Description: * Provides outstanding service to promote deep and lasting member relationships. * Answers general inquiries and performs account maintenance via phone or email channels. * Meets/exceeds key critical metrics. * Researches and resolves problems under the mentorship of the MCC Supervisor or MCCR Lead with a sense of urgency. * Takes ownership of member concerns, sets the expectations, and provides timely follow-up/resolution. * Sees opportunities to offer additional credit union products, promotions, and services to members and generates referrals that deepen relationships. * Maintains knowledge of credit union policies, procedures, and regulations. * Performs other duties as assigned. Additional Skills & Qualifications: Bilingual Spanish Resolves requests with a sense of urgency and escalates timely. Promotes and participates in a cohesive team environment. Effectively communicates ideas and information, both verbally and in writing. Takes ownership and acts proactively to solve member concerns. Utilizes tools and resources to solve sophisticated inquiries. Creatively thinks in an unexpected way to resolve member concerns while adhering to policies and regulations. Analyzes information and recommends achievable operational improvements. Excellent customer service and communication skills. Member-centric with a friendly, professional demeanor. Proficient with Microsoft Office software and standard office equipment; proficiency with call center programs desired. Familiarity and comfort with online systems and other technology. Employee Value Proposition (EVP)- Lots of room for growth. This company invests a lot into their employees! - Competitive Pay - Medical, Dental, Vision, and Life Insurance - Paid Time Off - Plus 10 Paid Holidays! - 401(k) Match - Incentive Program - Tuition Assistance and Student Loan Repayment - Commuter Benefits - Paid Time Off to Volunteer in the Community - Product discounts - Engaging Work Environment - Rewards and Recognition Programs Experience Level: Entry - Intermediate Level We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following: * Medical, dental & vision * 401(k)/Roth * Insurance (Basic/Supplemental Life & AD&D) * Short and long-term disability * Health and Dependent Care Spending Accounts (HAS & DCFSA) * Transportation benefits * Employee Assistance Program * Time off/Leave (PTO, Vacation, or Sick Leave) Pay and Benefits The pay range for this position is $19.50 - $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Richland,WA. Application Deadline This position is anticipated to close on May 19, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.