Staff Enterprise Application Administrator

The Staff Enterprise Application Administrator - Salesforce is responsible for the effective operations, administration, and successful adoption of our organizational enterprise applications. The scope of this job includes managing our current and new configurations, investigating and troubleshooting issues, managing system changes and data integrity, and managing relationships with our users.

We invite you to apply today and join us in shaping the future of healthcare!

Key Responsibilities:

• Provide consultative experience as a system and business process subject matter expert for incoming requests and projects by planning and leading larger, more complex, longer-duration projects that impact multiple business units.
• Perform maintenance and customization of designated systems, anticipate system changes, predict system impacts, and manage technical support and troubleshooting for application-related issues across multiple departments.
• Develop reports and role-level dashboards to continuously monitor data and process integrity, identify data and process gaps, report operational and system metrics, and work with vendors and business stakeholders to address data quality issues.
• Collaborate with others to develop solution architecture design for projects and system components by creating integration approaches and detailed designs between system components and enterprise solutions.
• Manage system documentation and system diagrams, and contribute to end-user training documentation and plans.
• Recommend best practices on systems and processes, release management, and ITIL management by leading crucial conversations related to process improvement and manage individual contributors.
• Own the relationship with business partners, including prioritization management, intake review, and providing status of various efforts.
• Lead the annual business continuity and disaster recovery planning, partner with other organizations to identify strategic changes to security posture and management, and stay updated on new security technologies and strategies.
• Perform other job duties as assigned.

Required Qualifications:

• Bachelor's Degree in a related field, or equivalent work experience
• At least 8-12 years relevant work experience

Preferred Qualifications:

• Experience with implementing AI functionality into Salesforce.
• CPQ, Salesforce Billing, Experience Cloud, and/or Service Cloud Voice hands on experience.
• Advanced Administrator Salesforce Certification

Job Expectations:

• Willing to work additional or irregular hours as needed
• Must work in accordance with applicable security policies and procedures to safeguard company and client information
• Must be able to sit and view a computer screen for extended periods of time

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WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.

WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.

Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.

Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:

• Excellent medical, dental, and vision benefits
• Mental health benefits through TelaDoc
• Prescription drug coverage
• Generous paid time off, plus 13 paid holidays
• Paid parental leave
• 100% vested 401(K) retirement plans
• Educational assistance up to $2500 per year