Deskside Support Agent (Onsite)

About Cloud Infrastructure & Security Services: Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about embracing digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the rapidly evolving needs of the digital era. Our holistic approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to run the business in a secure environment.

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Work location: Charlotte, NC

We are seeking a dedicated Deskside support Engineer with 3 to 6 years of experience to join our dynamic IT team. Knowledge and Hands on experience in End User Devices Desktops, Laptops & Virtual Machine, Intune, SCCM and basic of Azure fundamentals. The ideal candidate will have expertise in Desktop Administration, Field Services, and Desktop Management with a focus on Landesk. This role involves handling and optimizing geospatial data systems to support our companys strategic initiatives.

• Manage and optimize Endpoint Operations to ensure flawless functionality and security.
• Supervise CITRIX environments to provide reliable and efficient virtual desktop solutions.
• Implement and maintain Desktop Management using SCCM to streamline software deployment and updates.
• Apply Device Management Intune to handle and secure mobile devices across the organization.
• Provide Field Services support to address and resolve hardware and software issues on-site.
• Collaborate with multi-functional teams to ensure IT infrastructure aligns with business needs.
• Monitor system performance and solve issues to maintain high availability and reliability.
• Develop and implement IT policies and procedures to enhance system security and efficiency.
• Conduct regular system audits to ensure compliance with industry standards and regulations.
• Provide technical support and training to end-users to enhance their productivity. Lead projects related to IT infrastructure upgrades and improvements.
• Document system configurations, processes, and procedures for future reference.
• Stay updated with the latest industry trends and technologies to recommend improvements

ITSM Related certifications

Applications will be accepted until May 8, 2025.

The annual salary for this position is between $37,000 to $68,500 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The Salary, compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.