Service Officer I

At Open Bank, we pride ourselves on being different and OPEN to new ideas and opportunities for our clients and employees.

We celebrate innovation, diversity, teamwork, excellence and integrity. We are an equal opportunity employer and offer competitive compensation and benefits package to recruit, retain and reward top talent. We would like to be your partner in success and happiness!

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Job Title: Service Officer I
Department: Gardena Office

We are looking for a bilingual Service Officer I fluent in both English & Korean to join our Gardena Office branch team. The Service Officer I will be responsible for addressing client inquiries, processing transactions, and providing support for various financial products and services. The major end result of this role is to enhance customer satisfaction and loyalty by delivering timely and accurate assistance.

Key Responsibilities:

• Assist customers in opening new accounts for Personal & Business Checking, Saving, Money Market and CD Accounts.
• Close CD & Installment Saving Accounts, as requested by customers or at the end of term date.
• Approve deposit, withdrawal and other operations-related transactions for the amount up to the authorized approval limit. In smaller branch will help process transactions.
• Process transactions, including deposits, withdrawals, and account maintenance, ensuring compliance with company policies and regulations.
• Assist customers in resolving account-related issues and provide guidance on product features and benefits.
• Maintain accurate records of customer interactions and transactions in the company database.
• Work closely with branch team to enhance service delivery and address customer concerns effectively.
• Assists all branch offices in resolving operational and system inquiries and providing support. Respond to customer inquiries via phone, email, and in-person, providing accurate information regarding financial products and services.

Requirements/Qualifications:

• Minimum five years of experience in bank operations as a teller, new accounts representative, or supervisor required.
• Must be able to work independently without constant supervision.
• Some experience in retail sales and customer service functions a plus.
• Good written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.
• Ability to respond effectively to the most sensitive inquiries or client complaints.
• Accurate typing/keyboarding skills; basic computer skills, including the use of word processing, spreadsheet software applications, core banking process systems, e-mail and online banking programs.
• Good analytical skills including the ability to define problems, collect data, establish facts, and draw conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Employee Benefits & Perks

• Medical, Dental, & Vision: Open Bank offers medical, dental, and vision insurance for all full-time employees and their immediate family members. Employees become eligible for insurance benefits on the first of the month following their hire date.
• Life, Accidental Death & Dismemberment, & Long-Term Disability: Open Bank pays 100% of the cost.
• Flexible Spending Account (FSA): Tax-advantaged financial accounts are offered for employees to pay for eligible out-of-pocket expenses (health, dependent care, transit, and parking) with pre-tax dollars.
• 401(k) Retirement Savings Plan: Open Bank matches 100% of the first 6% of employees' contributions. Employees are eligible to participate on the first of the month following 90 days of employment.
• Paid Time Off (PTO): Employees begin to accrue PTO hours at the time of hire to use for vacation, illness, or other personal reasons.
• Employee Assistance Program (EAP): The EAP offers counseling sessions, online tools and resources, and legal and financial guidance for employees and their family.
• Company Paid Lunch: Open Bank provides company paid lunch twice a week.

To view current job openings, please visit Open Bank Careers Page: https://myopenbank.com/about/#