Control Center Technician

Control Center Technician

Change slows for no one. We all get a choice to either step out of the way and let uncertainty and opportunity go whizzing by or get out in front of it. At Street Smart, we team up with others bent on turning corners instead of cutting them. We are a team of technical and operational experts who relentlessly and intelligently merge on-demand safety equipment with the latest new-era technologies. We design, configure, deliver, and support traffic safety equipment solutions and pioneering technology integrations for road repair, construction projects large and small, security and events across North America.

Street Smart continues growing at an accelerated pace due to the Street Smart Way of doing business and expanding into growing markets. We believe in treating our customers and team members as stakeholders in the business instead of a means to an end. Due to our continued growth, we are seeking a motivated and growth-oriented person to join our team as the Control Center Technician. This is a non-exempt, full-time position reporting to the Control Center Manager. The initial schedule is second shift, Monday through Thursday, from 2:00 p.m. to midnight. It will later transition to an overnight shift, Monday through Friday, from midnight to 8:00 a.m.

This is a remote position.

The Control Center Technician will monitor system alerts, keep track of voltage levels on equipment, troubleshooting connectivity issues at the job site (remotely), responding to calls from job sites across the nation and assisting with the set-up and configuration of new jobs.

Some of the key responsibilities include:

• Handling multiple calls and communicating with the general public and with contractors and workers on site

• Operating and monitoring portable traffic signals

• Maintaining traffic schedules and job setup

• Looking for any errors in the program and fixing issues

• Communicating with co-workers about problems that arise

• Monitoring trailer voltages, cell connectivity, and Wi-Fi strength

• Logging all calls with a description of the action taken

This could be a great fit for you if you possess:

• Proficient computer skills

• Multitasker

• Calm under pressure

• Good communicator

• Effective problem-solving skills

• Team player

• Efficient time manager

Required Qualifications

• Education: High school diploma or equivalent

Technology/Equipment:

• Computer skills and proficiency, especially with Microsoft Office products

Physical and Mental Demands

The Equipment Service Technician is predominantly an office-based role. The primary physical and mental demands include:

Office-based roles:

• Remains in a stationary position (sitting or standing) 50% of the time.

• Constantly operates a computer and other office equipment, such as a scanner, copy machine and printer.

• Communicates with others in their area of expertise, both internally and externally. Exchanges accurate information in these situations.

• Frequently moves equipment and supplies weighing up to 30 pounds.

• Occasionally, the individual in this position will need to stand, reach, bend, stoop, and kneel.

• Specific vision abilities required by this job include normal vision.

• The office environment will have normal lighting and climate control tolerances.

• Additionally, the office setting will have moderate noise exposure, i.e. business office with computers, printers, light traffic.

• Travel conditions may involve being in an aircraft or automobile for extended periods of time.

• Work is performed in the business office at a minimum of 40 hours a week.

We go beyond Point A to Point B service and do the hard yards for our customers. But more importantly, we do it right for the people we work with. In addition to a 100% company paid medical and dental plan for individuals, we have worked hard to reduce premiums for couples and families.

In addition to working with an industry-leading team, a few of the benefits to working at Street Smart include:

• Career advancement opportunities
• Health benefits, with eligibility on the 1^st of the month following your date of hire:
  
  
  
  • 3 medical plans to choose from, including two high deductible health plans (HDHPs) and one PPO plan
  • Health Savings Accounts (when enrolled in a HDHP), with Street Smart contributing $1000-$2000 depending on your plan
  • Dental and vision plans with low employee premiums.
  • Health and Dependent Flexible Spending Accounts
  • 100% company paid Short Term and Long Term Disability Insurance
  • 100% company paid life insurance at 1.5x your base salary
  
  
  
  
• 401(k) retirement savings plan, with eligibility on the 1^st of the month following your 30^th day of employment. Street Start matches 100% of the first 3% employees contribute and 50% of the next 2% of contributions.
• 11 paid holidays
• 3 weeks of PTO to start (year one is pro-rated based on start date)
• Informal dress code
• Company-provided cell phone
• Tuition reimbursement

What We Value:

Lead from the Front - We never settle for 'good enough.' We continually push ourselves to be better. We rethink, adapt, and innovate solutions at speed - and on the move.

Grind the Hard Yards - We've built a reputation for doing what it takes to deliver success for our customers. We do the hard yards to understand their challenges so we can spot opportunities and provide solutions that make it easier to unleash the potential of their business.

Do it Right - We care about our work, the people we work for, and the people we work with. We take pride in the job and celebrate our successes together. We don't cut corners because what we do saves lives.

Since 1999, Street Smart has been at the forefront of smarter, safer work zones and security innovation. Today, we design, configure, deliver, and support traffic safety equipment solutions and pioneering technology integrations for road repair, construction projects large and small, and events across North America.

If your ambitions drive you to turn corners and deliver success for customers, please reach out to apply.

Street Smart Rental, LLC is an equal employment opportunity employer. Street Smart Rental, LLC's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), past or present military service, disability, genetic information, or any other basis protected by applicable federal, state, or local laws. Street Smart Rental, LLC also prohibits harassment of applicants or employees based on any of these protected categories.