Service Desk Technician

TEKsystems
$20.00 - $26.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, New York, Victor
Apr 17, 2025
Description A local customer of ours is seeking a customer service-oriented Help Desk Technician with a strong focus on Windows support to provide technical assistance to users in an efficient and accurate manner. You will be the front line, solving basic technical problems and providing support for all assigned areas On a day to day, this candidate will be providing customer and technical support through analysis and problem solving to facilitate installation, implementation, maintenance, education, and documentation of a variety of computer and software technologies utilizing remote communication with the end user as well as onsite repair and analysis 50% of the time. Will escalate complex problems to Help Desk Level 3. Skills Windows 10, Windows, Help desk, Service desk, Support, Troubleshooting, Phone support, Password reset, ticketing system, Help desk support, Desktop, Windows 7, Service, Hardware, Microsoft office, Customer service, Servicenow, Active directory, Office 365, Customer support, Technical support, Mac If you or anyone you might know would be interested, please apply ! Pay and Benefits The pay range for this position is $20.00 - $26.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Victor,NY. Application Deadline This position is anticipated to close on Apr 25, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.