Bereavement Program Coordinator

The bereavement coordinator manages the daily functioning of the bereavement program by ensuring that all bereaved family members are offered all the services available by Bereavement Services.

JOB DUTIES/RESPONSIBILITIES:

1. Serves as the primary intake coordinator for all bereavement services.
2. Maintains an accurate system for identifying all bereavement cases, identifying the social worker/counselor, bereavement counselor and/or bereavement volunteer for follow up and monitoring all contacts to be in compliance with our Bereavement Program services procedures.
3. Performs assessment of client bereavement needs, level of coping and initial intervention as needed when making or responding to bereavement calls.
4. Co-facilitates a bereavement support group annually.
5. Educates the community regarding Hospice Care and Services to include bereavement and community counseling options.
6. Enters referral information for all bereavement programs, support group counseling and Hospice Bereavement Program (HBV) into the electronic medical record.
7. Manages the Bereavement Office line and Bereavement Group registration line and makes appropriate referrals to internal resources and/or external community resources.
8. Manages and expands the bereavement volunteer program including the recruitment, bereavement training, placement, general supervision and support of bereavement volunteers in conjunction with the Bereavement Counselors and the Senior Volunteer Coordinator assigned to bereavement and office volunteers.
9. Develops a uniform and centralized process for bereavement volunteers (phone, visit, group facilitation and office) between the three regions (North, Mid and South) and works in cooperation with the bereavement Counselors assigned to the regions to maintain standard processes.
10. Oversees the bereavement office volunteers responsible for mailings to ensure compliance with our bereavement standards.
11. Audits charts for compliance with bereavement call and bereavement letter expectations as outlined in the Bereavement procedures.
12. Participates in the evaluation of bereavement services and quality reporting initiatives to maintain the highest standards of care.
13. Provides high level reports and develops process algorithms as requested by the Director.
14. Responds to all webmail inquiry emails.
15. Attends meetings such as the Bereavement monthly meeting, All Psychosocial staff meetings, agency staff meetings and other meetings as deemed appropriate.
16. Coordinates the production of the quarterly bereavement support group flyer.
17. Provides administrative support to the Bereavement Services department using intermediate to advance Microsoft Office; Microsoft Word, Excel and Outlook to manage the functions of the department.
18. Performs other duties as assigned by supervisor.

POSITION QUALIFICATIONS/REQUIREMENTS:

* Education and/or Experience: Bachelor's degree (B.A.) from four-year college or university in Social Work or a related field; BSW preferred; two years related experience and one (1) year experience in a health care setting.
* Previous hospice experience preferred.
* One year of experience in a health care setting required.
* Intermediate to advanced skills in Microsoft Office Suite - Word, Excel and Outlook
* Experience with documenting in an electronic medical record preferred

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