Technology Support Specialist I

At WSU Tech, we are dedicated to promoting quality higher education and leadership in workforce training that supports economic development for a global economy. Our experienced faculty and staff are committed to helping students achieve their goals by providing hands-on experience, state-of-the-art facilities, and individualized support and guidance. We operate in a values-based culture and strive towards our behaviors in everything we do.

• Compensation: $18.20 /hr
• Worksite Location: Varies
• Schedule: M-F 8a-5p

Overview / Job Summary:
The Technology Support Specialist I role is to support and maintain computer systems, desktops, and peripherals. This person will be responsible for installing, diagnosing, repairing, maintaining, and upgrading hardware, software and peripheral equipment while ensuring optimal computing performance.

Your day-to-day responsibilities will vary, but are not limited to:

• Provides excellent customer service to Faculty, Students and WSU Tech Staff.
• Troubleshoots hardware and software problems in a timely and accurate manner.
• Actively informs fellow technicians of critical issues while providing status reports through the IT Ticketing System.
• Coordinates, assists and shares knowledge with IT Technicians.
• Serves as the secondary point of contact and support for lower impact IT systems.
• Actively assists with IT upgrade and maintenance projects.

Education:

• Associate's Degree in Information Technology or equivalent experience in related field preferred.

Preferred Qualifications:

• CompTIA A+ 220-801 and 220-802 Course completion or CompTIA A+ Certifications, required.
• CompTIA N+ Course enrollment/completion or N+ Certificate, preferred.
• Experience with troubleshooting and repair of modern computers is required.
• Minimum of two semesters experience in computer support preferred.

Additional Requirements:

• Ability to identify user needs and provide technical solutions.
• Ability to instruct others, both individually and in a group setting.
• Ability to interact well with a diverse campus population.
• Excellent organization and customer service skills.

https://wsutech.edu/whyhere/

WSU Tech is committed to inclusive and equitable practices to create an environment and culture where students and employees thrive. We acknowledge that through valuing diverse identities, experiences, talents, and gifts, we excel by fulfilling our mission to create a talent pipeline, establish workforce equity, and improve economic prosperity for our community. WSU Tech is an Equal Opportunity Employer.