Patient Access Specialist

Job Overview:

The Patient Access Services, PAS, Outpatient Site Support Specialist is a critical role in supporting functions of scheduling and registration. This position supports providers and families in scheduling and registration functions.

Qualifications:

Required:

• High school diploma
• Computer literate, Microsoft Word, Excel, Outlook.

Preferred:

• Two years of college AS degree
• Experience with electronic medical records preferred

Job Functions:

• Build outpatient clinician templates according to leadership's specifications
• Run regular audits and reports to ensure outpatient Patient Access Services (PAS) department compliance with scheduling guidelines
• Identify and work on as assigned process improvement projects within outpatient scheduling and registration in an effort to streamline processes
• Develop and implement standardized education for outpatient scheduling and registration
• Manage centralized call out line to alert local team members and families of last-minute provider call outs
• Serves as a liaison between outpatient Patient Access Services, Insurance Verification, Credentialing, Strategic Improvement and call center vendor
• Supports customer service and promotes a positive patient experience by addressing the immediate scheduling concerns of patients and families
• Utilizes HRO principles, inclusive of AIDET, Five Tones, and validate and verify to provide excellence in customer service and the patient experience.
• Able to think creatively and proactively while maintaining adherence to guidelines, policy and procedures.
• Actively participates in meetings and huddles with offsite vendor and the onsite local teams
• Works effectively with others, manages time efficiently and proactively problem solves

Benefits and Perks :

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered,high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer