As a part of a diverse community of faculty and staff who represent many faith systems and worldviews, Marian University's Ancilla College seeks an IT Helpdesk Specialist to promote our Catholic Franciscan mission and identity by providing technical assistance and support related to computer systems, hardware, or software.
The IT Helpdesk Specialist will respond to clients request, isolate problems, and determine and implement solutions. Additionally, this individual will manage software support applications as well as various helpdesk ticket tasks and customer support. MAC experience a plus.
Essential Duties and Responsibilities:
- Actively engage the Catholic Franciscan mission and identity of Marian University by modeling the Franciscan Sponsorship Values and honoring the legacy of the founding congregation through transformative education, unity in diversity, leadership through service, integrating faith and life, and institutional policies.
- Serve as the first point of contact for people seeking technical assistance over the phone, email, or chat, ensuring all requests are handled promptly and effectively.
- Provide technical assistance and support for incoming requests and issues through the IT ticketing system.
- Maintaining the technology inventory through the asset management software.
- Support to resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Support and troubleshoot Apple devices (IPhone, IPads, MacBooks)
- Support and troubleshoot various printers and copiers.
- Support and troubleshoot various A/V technology in Classrooms, Conference rooms, and Campus events.
- Develop and maintain knowledge base and FAQs for users.
- Deploy computers for users and new employees.
- Imaging laptops and desktops for Staff, Classroom equipment, and Conference rooms.
- Ability and flexibility required as part of the "on-call" team and schedule.
- Understanding of IT principles and an ability to stay updated on the latest trends and advancements in the tech industry.
- Other duties as assigned.
Required Qualifications:
- Knowledge of and commitment to the Mission of Marian University.
- Strong knowledge of Microsoft based operating systems with emphasis on Windows 10/11 and all Office versions.
- Experience with Active Directory.
- Experience with Microsoft Azure, O365, and SharePoint.
- Excellent communication skills and telephone etiquette.
- Strong organizational skills.
- Detail oriented with the ability to multitask.
- Ability to work as part of a team, collaborating with other IT professionals to solve more complicated issues.
- Previous experience in an IT Service Desk role.
- Incident management experience - managing incidents including business expectations and communication maintaining SLA compliance.
- Ability to work closely with others in a team environment yet also highly motivated with an ability to work independently.
- After hours support as requested.
Review of applications will begin immediately and continue until the position is filled.
For Consideration All Applications Require:
- Cover Letter
- Current resume or CV
- Contact information of three professional references. The reference contact information must be entered after the application is submitted in the "My Presence" section of the applicant profile.
- Responses to the supplementary mission & identity questions.
Please Review Marian University's Mission & Identity Statement before responding to the supplementary questions on your application:
https://www.marian.edu/faith
Marian University is an Equal Opportunity Employer. All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply.
Marian University
Apr 11, 2025