Cloud Engineering Technical Leader

The Cisco IoT Control Center organization is part of the Cisco Networking Group. Cisco IoT Control Center is the #1 market leading cellular connectivity management platform. Our global organization is responsible for all engineering and operational tasks of the Control Center product: feature development, release, production operations, customer support. Cisco's IoT organization is responsible for supporting over 223 million connected devices every day.

We work with our customers, sales teams, designers, architects and engineers to develop products that delight our customers and advance their strategic goals. We listen, bring people together, build consensus out of ambiguity, and pay attention to the details to ensure quality. We lead as problem-solvers and build a deeply technological product with some of the world's best technical and creative people to solve our customers' toughest challenges. This team is charged with driving the digital experience, infrastructure management and automation strategies for the IoT portfolio of products.

Join our dynamic team as a Cloud Operations Engineer, where you'll play a pivotal role in enhancing and maintaining our cloud infrastructure. This exciting position allows you to leverage your expertise in large-scale production operations, automation, and process improvement to ensure our systems are robust, secure, and scalable. You'll collaborate with top-tier engineers, engage in project management, and innovate solutions that meet and exceed customer needs. Below are the key responsibilities for this role.

• Deploy product updates and implement integrations and automations tailored to customer requirements.
• Identify and resolve production issues through thorough root cause analysis and troubleshooting.
• Build, maintain, and enhance a highly available and scalable infrastructure using industry best practices for automation and configuration management.
• Design and execute system troubleshooting and maintenance procedures, ensuring high performance and security.
• Collaborate on project planning and management decisions to drive successful outcomes.

• 7+ years of experience in an Operations, DevOps, System Administrator role or similar
• Experience with Linux and an understanding of REST APIs
• Virtualization and containerization experience with technologies such as KVM, Openstack, Docker, or Kubernetes
• Experience in network troubleshooting

• Hands-on experience with Databases and SQL
• Scripting experience particularly Ansible or Python
• Knowledge of network protocols and monitoring tools (IPv4/6 network protocols), and common services (DNS, SSH, HTTP/S)
• Knowledge of message bus solutions (Kestrel, ActiveMQ, or RabbitMQ)
• Experience with monitoring tools (Prometheus, Grafana, Thousand Eyes, Splunk)
• Bachelor's degree with 8+ years of relevant experience
• Experience with network-based storage solutions

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection-we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer-80 hours each year-allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!