A/V Technical Manager

Essential Duties and Responsibilities

We are seeking a highly skilled and detail-oriented Audio Visual Technical Manager to oversee the daily operations of our AV department. This role involves managing the setup, maintenance, and execution of audio-visual systems across various Federal Agencies and Commercial organizations. The ideal candidate will have a strong technical background in AV equipment, excellent leadership skills, and a proven ability to deliver seamless AV support for a wide range of clients. This is a remote position with some travel to FERC and the FDA.

Key Responsibilities:

Leadership & Supervision:

• Manage a team of AV technicians, ensuring smooth operations and high-quality service delivery for meeting prescribed Service Level Agreements.
• Coordinate staff schedules for daily operation, events and projects, ensuring proper staffing and support.
• Provide training and development opportunities for team members to keep up to date with the latest AV technologies and trends.
• Collaborate with the Impyrian Executive team to develop and implement the AV division's strategic initiatives and market positioning.
• Assist in defining and managing the AV division's operating processes to improve efficiency and ensure seamless project execution from inception to completion.
• Establish and maintain relationships with manufacturers to define Impyrian's standard systems, secure dealership partnerships, and support ongoing training.
• Partner with distributors to negotiate best pricing practices and secure special project pricing for increased profitability AV Systems Management.
• Oversee the installation, setup, and maintenance of AV equipment including audio and visual systems.
• Ensure all AV equipment is functioning properly before and during events and coordinate troubleshooting when necessary.
• Manage inventory of AV equipment, track usage, and coordinate repairs or replacements as needed. Work with industry partners to supplement inventory when needed.

AV Production Coordination:

• Work with clients, production planners, and internal teams to understand AV needs for multiple events, meetings, and conferences happening simultaneously.
• Provide technical guidance and support to ensure optimal audio and visual experiences during events.
• Monitor and manage on-site AV operations to troubleshoot and resolve issues promptly.

Budget & Resource Management:

• Assist in developing and manage budgets for AV operations, ensuring cost efficiency and effective use of resources.
• Procure AV equipment, software, and supplies while ensuring quality control and adherence to budgetary constraints.

Quality Control & Standards:

• Establish and enforce AV operational standards and best practices to ensure consistency and quality of service.
• Regularly review and assess AV setups and performance to identify areas for improvement and implement enhancements.

Client & Stakeholder Communication:

• Maintain strong relationships with clients and stakeholders, ensuring their AV needs are met and expectations are exceeded.
• Provide post-event feedback and reports to improve future operations.

Minimum Education and/or Work Experience Requirements:

• Bachelor's degree in a relevant field) or equivalent experience.
• 10+ years of experience in AV operations or a related field, with at least 2 years in a managerial role.
• Extensive knowledge of AV technologies, systems, and equipment.
• Strong problem-solving skills and ability to troubleshoot AV issues quickly and efficiently.
• Excellent leadership and team management skills.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Exceptional communication and interpersonal skills.
• Full command of the English language.
• Experience with AV project management software and scheduling tools is a plus.
• Experience with Microsoft 365 tools.
• Certification in AV systems (e.g., CTS, AVIXA).
• Experience working with Federal Customer or large-scale venues.
• Familiarity with video conferencing platforms and hybrid event technology.

Preferred Education and/or Work Experience:

• Experience working in a government environment is preferred.

Job-Related Attributes:

• Excellent communication skills.
• Personnel management.
• Excellent customer service acumen.
• AV Technical SME.

Physical Requirements:

• May be required to lift up to 35 pounds.
• Sitting, standing, bending, reaching, speaking, hearing (in-person speech, telephone, and/or remote speech), keyboarding, near visual acuity.

Impyrian is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity and Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. Individuals able to obtain and maintain U.S. government security clearances may be required for certain positions.