Student Conduct Coordinator

The Student Conduct Coordinator plays a critical role in supporting the Director of Student Conduct by helping manage and improve the student conduct process, ensuring it effectively addresses the diverse needs of the campus community. This includes collecting, analyzing, and reporting data, including but not limited to student behavioral trends for the review and development of enhanced services. The Conduct Coordinator will also facilitate intentional training and outreach to faculty, staff, and students to foster campus-wide understanding of community rights, responsibilities, and expectations. This role will also provide support to faculty and staff in utilizing Maxient, the student conduct case management system, as well as offer guidance in classroom management and incident reporting. This position will also serve on the Tuition Refund Appeal Committee, impartially reviewing student appeals to determine whether any extenuating circumstance reasonably impeded their ability to complete or continue their education. The Conduct Coordinator will effectively investigate and address student conduct concerns through a range of interventions in accordance with and compliance to college policies, industry best practices, and all relevant federal and state laws such as the Clery Act, The Stop Campus Hazing Act (SCHA), FERPA, the Campus Security Act (CSA), and other related laws.

This role requires both empathy and fairness in navigating complex situations to successfully balance the well-being and growth of the individual student with that of the broader campus community. The ideal candidate will have experience in conflict resolution, relationship building, and student development.

Classification: Non-Affiliated Administrator

Staff Duration: Full Time 12 months

1. Manages maintenance of Maxient Student Conduct Manager system, including but not limited to: Adding and deleting users; training new users; creating new forms/letter templates/charges/sanctions/groups.
2. Gathers conduct data from Maxient so management can review trends, using the data to assess the effectiveness of sanctions and determine needs for conduct-related programming and educational sanctions.
3. Provides a high level of administrative support and assistance to campus community members involved in the College's Formal Student Complaints process. This support includes, but is not limited to, training Maxient users in the creation and resolution of cases, and reporting data to be shared with College administration to identify potential opportunities as they relate to the OCC student experience.
4. Responsible for biannual review of Administrative Review Panel/Hearing Officer volunteer pool, including creating and sending mailings to recruit volunteers for the pool.
5. Assigns and grades student Plagiarism and Ethics workshops, including notifications/reminders to students of workshop requirements, placing/removing registration restrictions.
6. Oversees the tuition refund committee under the supervision of the Director of Student Conduct. Creates tuition refund appeal (TRA) cases in Maxient, requests supporting documentation when appropriate, creates a weekly TRA list for review by the Tuition Refund Appeals Committee, and sends TRA outcome letters to students.
7. Performs student conduct investigations as assigned, including communicating student rights and appeal options, interviewing reporting/responding parties and witnesses, collecting and reviewing relevant evidence, and preparing written findings.
8. Manages the conduct processes in the absence of the Director of Student Conduct.
9. Completes other related duties as assigned.

1. Bachelor's Degree.
2. Two years' experience providing direct student services in an educational setting.
3. Effective written, verbal, and interpersonal communication skills and the ability to coordinate, interact, collaborate, and partner with a diverse population of individuals at all levels of the College.
4. Demonstrated ability to use MS Office Suite and a relational database system in a college/university environment (ideally Ellucian Colleague and Entrinsik Informer) and other software platforms required of the position; ability to prepare detailed communications, documents, presentations, and reports.
5. Willingness to obtain and maintain appropriate civil rights investigator training and certifications.

1. Master's Degree in Higher Education, Psychology, Counseling, or another relevant field.
2. Current certification(s) as civil rights investigator through recognized organization(s).