Regional Service Manager

Hillpointe
United States
Apr 07, 2025
Hillpointe is a fully integrated real estate development and investment management firm focused on developing market-rate workforce housing across the Sun Belt. Ranked at the top of NMHC's Builders and Development companies, our team ensures best-in-class execution. This position is more than just a job - it's a career-defining opportunity! At Hillpointe, you'll be part of a dynamic, innovative team that makes tangible impacts on day-to-day operations and contributes directly to overall success. Regional Service Manager The Regional Service Manager reports directly to the Director of Facilities, oversees maintenance operations for Hillpointe properties and is responsible for developing and managing service teams to meet company standards. Responsibilities include budget monitoring, efficiency improvements, equipment safety, employee training, and performance evaluation. Administrative Responsibilities: Represent the property and company positively, lead team meetings, maintain professional standards, communicate with managers, complete reports, ensure data entry, enforce safety practices, handle incidents, and attend meetings and training. Strong customer service and communication skills, including the ability to interact courteously and calmly with residents, clients, and team members and address issues. Demonstrate effective written skills to represent the company, act as a point of contact for internal and external inquiries and explain department policies. Be proficient in using the internet, word processing, spreadsheet, and database programs, preferably with experience in property management systems. Operate basic office equipment like copiers, faxes, and telephones. Customer Service, Leasing, and Marketing Responsibilities: Maintain positive communication with residents, ensure resident satisfaction, staff the property appropriately, and assist with asset management and service teams. Management Responsibilities: Work with the Regional Property Manager to supervise and evaluate the service team, manage employee performance and policies, motivate and train employees, and ensure compliance with company policies. General Repair and Maintenance Responsibilities: Oversee property maintenance operations, inspect and prepare vacant apartments, handle service requests, manage warranty repairs, respond to emergencies, maintain records, and manage community equipment and contractor projects. PHYSICAL REQUIREMENTS: This position may require you to push/pull/carry objects that range in weight up to 50 pounds. This position may require occasional or frequent bending/stooping. OTHER REQUIREMENTS: Must have EPA 608 certifications Type I and II or Universal. CPO certification is preferred (be willing to obtain) Must have all certifications as required by State and Local jurisdictions. Must have a valid driver's license. Hold a high school diploma, GED, or equivalent experience/training. *NOTE:* This document outlines the general nature and level of work expected from individuals in this role. It's important to understand that this is not an exhaustive list of responsibilities, duties, and skills. Additional tasks or job functions that can be safely performed may be required as necessary by supervisory personnel. This flexibility in additional duties showcases the company's adaptability and encourages employees to be versatile. The employee is expected to adhere to all work rules, procedures, and policies established by the company, including, but not limited to, those contained in the employee handbook.