Member Consultant Lead - NEW LOCATION IN KIRKLAND!

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our "people helping people" philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we're proud of our history, we're even more excited about our future. With business and technology transformation on the horizon, there's never been a better time to be part of BECU.

PAY RANGE

BENEFITS

Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Employees have access to disability and AD&D insurance. We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees. Employees are able to enroll in our company's 401k plan and employer-funded retirement plan. Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here.

Join Our Newest Branch in Kirkland: Become a Member Consultant Lead and Shape Our Future!

Are you ready to step into a leadership role in a brand-new branch? We're opening a new location in Kirkland, and we're looking for a dynamic, motivated Member Consultant Lead who is eager to take charge and play an integral part in our growth. In this exciting opportunity, you will not only help our members achieve financial wellness, but also lead and mentor a team as we build a thriving new branch.

As a Member Consultant Lead, you'll be a key player in shaping the branch's success, helping grow our talented team, and ensuring that we deliver exceptional service to our members. You'll assist in managing day-to-day operations, coach team members, and lead by example to promote the Credit Union's values of service, community, and financial well-being.

This is more than just a leadership position-it's an opportunity to help foster a culture of excellence and financial empowerment as you grow with us.

Training will include 12 weeks of comprehensive training through our in-house program, covering everything from member service to team coaching and operations. You'll be paired with a mentor and have regular check-ins with leadership to ensure your success in the new Kirkland Central branch.

12-Week Training Schedule:

• Monday-Friday with flexibility needed to work shifts between the hours of 8:00am and 6:30pm

After training, Member Consultant Leads are scheduled during any of the branch operating hours:

• Monday-Friday between 8:30am-6:30pm

• Up to three Saturdays per monthfrom 8:30am-1:30pm
  

WHAT YOU'LL DO:

• Lead by Example: Deliver exceptional service to members and internal customers, while actively promoting additional services to enhance the members relationship with BECU.
• Mentor and Coach: Guide your team of Consultants in delivering top-notch service, resolve escalated issues, and provide on-the-job training and feedback.
• Champion Growth: Work with branch leadership to identify training needs, mentor team members, and help drive performance in both sales and service goals.
• Process Improvement: Recommend and implement changes to procedures, products, and services to provide the best possible member experience.
• Lead Reporting Efforts: Help create and distribute reports to management and staff to keep everyone aligned with branch goals.
• Ensure Compliance: Monitor internal controls, quality reports, and audits to ensure we're always meeting the highest standards.

WHAT YOU'LL GAIN:

• Community time off: This could mean paid time off specifically designated for volunteering or participating in community service activities.

• Work-life balance: Policies and practices that support employees in balancing their professional responsibilities with personal activities and commitments.

• Assisting the community with financial wellness: This could involve financial education programs or access to financial planning resources.

WHAT YOU'LL BRING:

• Leadership Experience: Experience in successfully growing the team through mentoring or providing leadership through supervising teams in a retail environment.
• Commitment to Service Excellence: A passion for providing top-tier service, resolving complex issues, and helping both members and team members thrive.
• Communication Skills: Excellent verbal and written skills to interact effectively with members, staff, and management.
• Problem-Solving: A knack for resolving issues and finding solutions in a fast-paced environment.
• Adaptability: The ability to stay flexible and handle changes with ease, all while maintaining a positive attitude.
• Commitment to Growth: A drive to grow personally and professionally, while fostering a culture of financial wellness for both your team and members.
  

QUALIFICATIONS:

Minimum Qualifications:

• Bachelor's Degree or equivalent experience.
• 3+ years of experience in a Member Consultant/Personal Banker role (or equivalent).
• Leadership and/or mentoring experience.
  

Desired Qualifications:

• Supervisory experience.
• Strong interpersonal skills and problem-resolution expertise.
• Ability to work independently and as part of a team, managing multiple tasks.
• Comply with SAFE Act legislation, which requires annual registration as a Mortgage Loan Originator (MLO).
• Willingness to work a flexible schedule, including evenings or weekends as needed.
• Full-time hours required, with additional hours as necessary to accomplish objectives, goals, and projects.
  

Join us and become an essential part of our brand new Kirkland Central branch's success story! If you're passionate about leadership, service, and helping people achieve financial wellness, we want to hear from you. Apply today and help shape the future of our branch from the ground up!

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.