Front Office Coordinator - Radiation

Pay Range: $21 - $24/hr

SCOPE:

• Under direct supervision, responsible for scheduling patient appointments and tests in an efficient and timely manner. May include outside scheduling and/or surgical scheduling responsibilities.

• Greets patients and their guests into the clinic in a prompt, courteous, and professional manner.

• Serves as a liaison between patients and medical staff.

• Supports and adheres to the US Oncology Compliance Program, including the Code of Ethics and Business Standards.

• Demonstrates an understanding of patient confidentiality to protect the patient and clinic/corporation. Adheres to confidentiality, state, federal, and HIPAA laws and patient records guidelines. Reference and uphold CORE values daily.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Meets or exceeds Patient Service Coordinator III Duties and Responsibilities. Can cover reception and operator duties as needed.

• Responsible for monitoring schedules for compliance with templates. Ability to adjust Templates for site specific needs as requested. Responsible for directing other staff when changes are needed.

• Responsible for training new staff, schedule adjustment, and other lead duties. Authority to shift employees to cover areas in need.

• Point of contact when leadership is unavailable/out of office.

• Responsible for working with nursing supervisor to identify and correct unbalanced schedules and ensure we are within maximum infusion guidelines.

• Other duties as assigned.

MINIMUM QUALIFICATIONS: High school diploma or equivalent required. Minimum three years of medical office experience.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves frequent interaction with staff, patients and the public.