New 
Senior Technical Program Manager
 Microsoft | |
 United States, Washington, Redmond | |
 Apr 05, 2025 | |
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OverviewDoes pioneering new and innovative ways to reimagine and transform end-user productivity across the breadth and depth of Microsoft's global workforce sound exciting to you? Are you passionate about the future of work, driving innovation and showcasing an employee experience blueprint that inspires customers and partners to navigate their digital transformation? If so, Microsoft Digital (MSD) team is an excellent place for you to grow your career. Microsoft Digital (MSD)'s mission is to power, protect, and transform the employee experience at Microsoft around the world. Come build community, explore your passions, do your best work and be a part of the team within Microsoft Digital (MSD). Microsoft Digital (MSD) is the team that innovates, creates, and delivers the vision for Microsoft's employee experience, human resources, corporate and legal affairs, global real estate products, and runs Microsoft's internal network and infrastructure, plus builds campus modernization and hybrid solutions. You will leverage the latest technologies and focus on empowering Microsoft employees with the tools and services that define both the physical and digital future of work. The Tenant Infrastructure and Management team within Microsoft Digital is responsible for the operations, health, and future of Microsoft enterprise services for Microsoft. This team ensures first party services (M365, Dynamics, Power Platform, Windows, etc.) and third-party services (ServiceNow) are operational and effective. In addition, this team sets a vision for the future of these services in partnership with their respective product counterparts and leaders. This team is critical for strategy, innovation, and delivery of emerging technology adoption and also provides leadership to the industry by sharing our enterprise blueprint, tools, and practices to customers and partners. Do you want to lead the digital transformation? Do you want to transform the industry by defining and showcasing Microsoft's strategy across any number of client experiences? If so, you may be a great candidate for one of our openings in Tenant Infrastructure and Management. We are looking for a motivated, technically oriented Technical Program Manager Specialist to deliver AI-powered strategic initiatives that improve the employee experience, reduce enterprise risk, and influence the industry. Our objective is to fully transform the Software Asset Management lifecycle, making it simple, intuitive, cost-effective, and compliant as possible while enabling the next level of productivity for both users and administrators. In this role, the Senior Technical Program Manager will be responsible for understanding the services and components required to deliver a particular experience, establishing clear program optimization strategies, and introducing new capabilities and technologies that revolutionize the user experience and advance the industry. You will also play a key role in defining the service offering and roadmap to enable Microsoft's customers to achieve amazing results in their own digital transformation. The ideal candidate will have a technical background and in-depth industry experience in Software Asset Management. We are looking for candidates that demonstrate business acumen, thought leadership, critical thinking, and negotiation skills with a track record of customer advocacy. The Senior Technical Program Manager will balance technical and business objectives and will engage and influence senior leaders internally and externally to deliver high quality solutions and user experiences. Effective negotiating, influencing, and leadership skills mixed with creativity and deep subject matter expertise will be essential to achieve strategic alignment of goals across this broad range of stakeholders. Microsoft's mission is to empower every person and every organization on the planet to achieve more, and we're dedicated to this mission across every aspect of our company. Our culture is centered on embracing a growth mindset and encouraging teams and leaders to bring their best each day. Join us and help shape the future of the world.
ResponsibilitiesPartner with multiple internal and external stakeholders including product teams, Software Engineering, Suppliers, Security, Procurement, Legal, and Finance to design technical solutions across feature areas. You'll also identify risks and propose data-driven mitigations. Define success criteria and create relationships for implementing features for complex cross-functional projects. You'll coordinate and ensure alignment across organizations. Deliver on roadmap for multiple feature groups, track project schedules, develop staging and implementation plans, and manage governance programs. Drive continuous improvements by validating use cases and writing test cases from scratch. You'll also lead teams to partner with other departments to collect performance metrics, drive customer support, and lead direct customer engagements. In addition to these core responsibilities, you will also: Apply a continuous improvement mindset and collaborate with stakeholder organizations across the company including Security, Procurement, Finance, and Legal to infuse AI-driven transformation in our software asset management program. Establish and govern methodologies for ensuring proper acquisition, deployment, usage, optimization, entitlement compliance, and renewal of software licenses. Manage supplier relationships and contracts, including license renewal negotiations and compliance audits. Identify and mitigate risks related to non-compliant and/or risky software by developing and implementing remediation plans to address gaps in compliance or security. Infuse automation everywhere - in our tools, in our process, and in our compliance checks and reporting. Embody our Culture and Values | |