Systems Support Specialist
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![]() United States, Ohio, Lakewood | |
![]() 14806 Detroit Avenue (Show on map) | |
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Job Type
Full-time Description
Position Summary: As a team member on the Help Desk, the Systems Support Specialist level I and the System Support Specialist level II provides first-line assistance to end users with all technology issues. Duties and Responsibilities Level I:
Technical Expertise Level I
Education and Experience Level I
Duties and Responsibilities Level II: The System Support Specialist II is an escalation point for System Support Specialists I and includes the job duties and responsibilities listed above as well as:
Technical Expertise Level II On top of the technical expertise listed in level I, level II includes:
Education and Experience Level II On top of the education and experience listed in level I, lever II includes:
Physical Environment for Both Levels
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