Catering Sales Manager

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard
to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

At the DoubleTree by Hilton South Charlotte Tyvola, we are looking for our next great team member to join our Sales Team as the Catering Sales Manager. We are committed to providing you with:

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family
  members and at Hilton Worldwide properties.

Here is what you will be doing each day:

• Book group events within the group booking parameters, ensuring that sales progress seamlessly and accurately by following established process and procedures. Markets include: Weddings and Social Events
• Up-sell products and services, closing the best opportunities for the property based on market conditions and property needs
• Meet and greet clients, conduct property tours, promote facilities and services, and answers client inquiries.

• Close sales by collecting client deposit and signed contract

• Confirm final billing accuracy prior to and then process the final bill
• Call individual corporate clients by telephone to solicit annual, weekday, and weekend business.
• Develop client menus, write contracts and letters, as well as organize all other arrangements as they relate to social events and weddings
• Document clearly and accurately all contract details into property system
• Assist guest with needs for equipment rentals, AV/technology, decorating, room set ups, etc.
• Identify operational challenges associated with a group and determine how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions
• Ensure site inspections/visits; verify that the business is turned over properly and in a timely fashion for quality service delivery.

Does this sound like you?

• Excelling interpersonal, sales and customer service skills.
• 2 years of experience in a similar position.
• Ability to work independently, self-motivated.
• Strong multi-tasking and organizational skills.
• Clear written and verbal communication skills.
• Experience in wedding planning or other relevant market selling preferred.
• Prior Hilton brand knowledge a plus.
• Satisfactorily communicate with guests, management and co-workers to their understanding.
• Must be willing and have the ability to work a varied schedule that may include nights, weekends and holidays.

Our differences are what make us great:

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.