Business Value Consultant

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together.

Bring your whole self.

About This Role:

As a Business Value Consultant, you'll act as a trusted advisor to our Sales and Customer Success teams articulating Medallia's business value to prospects and customers.. You'll engage with executives at Fortune 500 companies, providing strategic insights and guidance to drive impactful business outcomes.

This person will lead cross-functional efforts to define value drivers, build business cases, and enhance deal velocity while supporting strategic engagements. With deep process knowledge and strong analytical skills, you'll foster a supportive work environment and drive customer acquisition and growth.

The age of AI brings tremendous value to organizations, customers, and employees. With Medallia's innovative technology and expert partnership, you will have the opportunity to take part in discovering, articulating, and evangelizing AI's impact on customer and employee experience.

• Collaborate closely with sales leaders and account teams to identify a value delivery strategy for key accounts
• Engage with top prospects to identify, understand, and quantify their unique challenges and potential benefits with Medallia
• Define and communicate the Medallia value proposition in alignment with customer objectives
• Lead business value reviews / business cases: Effectively communicate the realized business impacts and potential economic benefits of new opportunities
• Conduct thorough analysis of customer workflows and processes, identifying opportunities for optimization and increased efficiency
• Create and deliver boardroom-quality, executive presentations
• Provide guidance on best practices and innovative approaches to maximize the value of Medallia solutions
• Conduct training and workshops in conjunction with Medallia enablement to increase the quality of Sales discovery and their understanding of business value and Medallia impact
• Help build the future of the value engineering practice at Medallia: contribute to the development of best practices and tools for enhanced value-based selling adoption

Minimum Qualifications:

• 5+ years of relevant experience in business value, value engineering, management consulting, finance, Solutions Consulting, Sales, or a related customer-facing role
• Experience in SaaS, technology, or digital transformation
• Experience in value-selling methodologies (e.g. "Command of the Message")
• Strong analytical, communication and interpersonal skills
• Experience in a client-facing role, including working with executives and various stakeholders

Preferred Qualifications:

• 3+ years working in Business Value, Value Engineering or Value Realization
• Experience owning the Business Value workflow of a territory or geography independently at another high-growth SaaS company, meeting goals that align with evolving company strategy
• Expert knowledge and experience in value-selling methodologies (e.g. "Command of the Message")
• Demonstrated experience in building and briefing business cases to Economic Buyers and executives
• Strong analytical skills, including financial modeling and ROI analysis
• Can demonstrate strategic thinking, with the ability to identify valuable insights and create strategic frameworks
• Posses a customer-centric mindset, with a passion for understanding customer challenges and delivering insights
• Excellent interpersonal skills and a relationship builder who seeks to create a personal brand, and possesses natural curiosity and passion to learn new skills and approaches to scaling impact

Medallia is committed to equal pay and transparency. The annual base salary range for this position is $112,000-$195,000. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Medallia considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, candidate's work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.

Medallia also offers competitive health and wellness benefits, including but not limited to medical, dental, vision, 401(k), short term and long term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. Benefits and eligibility may vary by location and role.

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.