Head Tennis Professional

The Head Tennis Professional is responsible for overseeing the operation and performance of the Club's Tennis and Pickleball facilities, ensuring an exceptional experience for members and guests. This role is dedicated to maintaining the highest standards set by ownership and executive management while fostering a culture that aligns with the Club's values. The Head Tennis Professional will lead all aspects of court operations, including managing and mentoring assistant professionals, developing engaging programs and tournaments, and maintaining a welcoming, positive environment for all those that visit the courts. This position requires a strong commitment to excellence, ensuring that all staff uphold the highest standards of courtesy, professionalism, and service. By leading through example, the Head Tennis Professional will create memorable experiences and elevate the overall quality of racquet sports at the Club.

Tennis Program Development & Leadership:

* Develop and oversee a comprehensive, engaging tennis program for members, including private lessons, group clinics, camps, and special events.

* Tailor tennis programs to meet the needs and interests of members, ensuring offerings for all skill levels, ages, and abilities.

* Lead and supervise the coaching staff, ensuring consistency in lesson delivery and maintaining high coaching standards across all activities.

* Create and manage seasonal tennis programs, ensuring an evolving and innovative curriculum that keeps members engaged and excited.

Coaching & Instruction:

* Provide private and group lessons to club members, offering expert-level instruction that helps members improve their skills and enjoy the game.

* Lead competitive junior and adult tennis clinics, including drill sessions, skill-building exercises, and match play.

* Prepare and lead tennis camps for different age groups, such as youth camps, adult weekend intensives, and holiday-themed sessions.

* Offer individual coaching for players looking to compete at higher levels, including tournament preparation, strategy, and mental training.

Staff Management & Training:

* Supervise, mentor, and provide ongoing professional development for assistant coaches and other tennis staff.

* Ensure staff are up-to-date with the latest tennis coaching techniques, equipment, and industry trends.

* Assist in hiring and training new tennis professionals to maintain a high standard of instruction at the club.

* Develop and implement weekly schedules for tennis professionals, ensuring appropriate coverage for lessons, clinics, and events.

Member Engagement & Experience:

* Build strong relationships with club members to understand their goals, preferences, and provide personalized recommendations for tennis activities.

* Provide expert guidance on tennis equipment, from rackets to apparel, offering advice and helping members select the best gear for their playing style.

* Work with the membership department to engage and retain members through special programs, events, and personalized follow-up.

* Ensure a welcoming, inclusive environment for all members, fostering a strong sense of community within the tennis program.

Tournament & Event Coordination:

* Plan and oversee the organization of club tournaments, leagues, exhibitions, and social tennis events, ensuring they run smoothly and meet member expectations.

* Create competitive and recreational tennis events that appeal to both casual and serious players, promoting participation and camaraderie.

* Represent the club at local, regional, and national tennis competitions, ensuring the club's competitive teams are prepared and supported.

Facility Management & Maintenance:

* Ensure the tennis courts and related facilities (e.g., locker rooms, pro shop, viewing areas) are clean, well-maintained, and in top condition for play.

* Coordinate with maintenance staff to ensure the tennis courts are regularly checked, maintained, and any necessary repairs or updates are promptly made.

* Assist in the management and ordering of tennis equipment, ensuring that club supplies are adequately stocked for all programs and services.

Marketing & Promotion:

* Work with the club's marketing team to promote tennis programs, lessons, and events through various channels (e.g., website, newsletters, social media).

* Develop and execute strategies to increase participation in tennis programs, including targeted campaigns, special offers, and promotions.

* Collaborate with the club's leadership to align tennis program offerings with the club's overall mission, branding, and member engagement strategies.

PERFORMANCE FACTORS:

* Attendance/ Punctuality and Dependability: Depended upon to report to work at the scheduled time, is seldom absent from work, and keeps unplanned absences to a minimum. The Employee follows company policy of reporting/planning absences and going through the correct channels to request time off. Completes work in a timely, accurate and thorough manner, is conscientious about assignments and deadlines.

o Normal Work Schedule: Flexible to accommodate 5, 9.5-hour workdays or another variation of 47.5 hours per week with extensive overtime during peak business periods, 30 minutes for lunch unpaid.

* Teamwork and Flexibility: Ability to help and share knowledge or expertise with others. Responds and adapts positively to new ideas, requests, and/or changing situations. Provides meaningful feedback and responds well to constructive criticism.

* Communication and contact: Communicate effectively both verbally and in writing with superiors, colleagues, and individuals inside and outside the company. Presents information and expresses ideas in a clear, concise, and in a well-organized manner; demonstrates grammatical prose when drafting letters, memoranda, and other forms of written communication. Listens attentively and provides appropriate feedback to ensure understanding.

* Relationships with others: Provides cooperative, responsive, and courteous service to clients and staff. Exhibits a professional and courteous demeanor and responds positively, yet quickly to special requirements or circumstances; works to maintain constructive working relationships.

* Initiative and Productivity: Initiates work activities, seeks responsibility, and makes efforts to improve knowledge and skills. The Employee thinks along original lines, finds new and effective ways of doing jobs, and makes suggestions for improvements. The volume of work consistently done in relation to the volume considered to be a standard requirement of the job. Accuracy, attention to detail, thoroughness, and neatness.

* Judgment and Analytical Ability: Seeks clarification when unsure. Knows when to consult and when to act independently. Keeps supervisor informed of status and potential problems. Correctly determines work priorities and treats confidential information appropriately.

QUALIFICATIONS:

* Skills:

o Actively Listening - Give full attention to what managers, supervisors, coworkers, and clients are saying, taking note to understand the points being made, asking questions as appropriate. Determine the needs of your clients by actively listening to provide an exceptional product and experience.

o Speaking - Clearly communicate with managers, supervisors, and colleagues. Clearly communicate with clients to produce a great product and experience.

o Time Management - Manage the time you have with your clients/group to deliver an effective product in the time provided. Efficiently manage the time you have on assigned tasks.

o Critical Thinking - Follow safety protocols. Make sound decisions regarding safety issues related to weather, changing conditions, animals, and client behaviors.

* Abilities:

o Oral Expression - The ability to communicate information and ideas in specific terms that others will understand.

o Problem Sensitivity - The ability to recognize that there is a problem and determine the best course of action to remedy the issue; whether handling it yourself or notifying a supervisor or manager.

o Written Comprehension - The ability to read and understand information that is presented in writing.

o Oral Comprehension - The ability to listen to and understand information as it is presented through spoken words and sentences.

o Communication - Ability to communicate and work with a variety of ages and skill levels.

o Teamwork- The desire and ability to work in a cooperative, team-oriented atmosphere.

* Education and Experience:

o Certification from a recognized tennis organization (e.g., USPTA, PTR, or equivalent).

o 5+ years of experience in tennis instruction, with a focus on both recreational and competitive tennis.

o Proven leadership experience in managing tennis professionals or coaching teams.

o Expertise in teaching tennis at all levels, from beginners to advanced players.

o Strong knowledge of tennis equipment, trends, and innovations.

o Excellent communication and interpersonal skills with a passion for teaching and engaging with players.

o Experience organizing and executing tennis tournaments and events.

o Ability to foster a positive, supportive, and high-energy environment for both players and staff.

o Ability to work flexible hours, including evenings, weekends, and holidays, based on club needs.

o Strong organizational and time management skills.

WORKING CONDITIONS:

Work hours may include days and evenings on weekdays and weekends. Work hours may extend longer than the standard 8-hour workday. Works primarily in an outdoors environment. Will be exposed to outdoor elements including constant sun exposure and occasional rain.

PHYSICAL REQUIREMENTS:

* Great physical condition.

* Ability to actively participated in on-court lessons and demonstrations.

* Must be able to lift tennis equipment or other materials up to 30 pounds.

* Stand, sit, walk, push, pull, lift, grasp, bend and kneel for up to 5 hours at a time.

I have read and understand all of the above. I have reviewed the principal duties for which I am responsible as well as the working conditions and physical requirements. I understand this document does not create an employment contract, and that I am employed by the Club at the Claremont on an "At Will" basis. I further understand that this position description supersedes any and all prior descriptions issued.

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.

Applicants in Massachusetts: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.