Customer Care Representative

Join TBK Bank!

At TBK Bank, a member of the Triumph Financial portfolio of brands, we're a team of passionate, driven, collaborative, solutions-minded people who want to make a difference in the lives of our customers and communities. Our mission is to do well and to do good at the same time. We accomplish this by working together, because at the end of the day, TBK stands for helping the people and business in our communities succeed. We thrive on providing exceptional customer service, and we look for friendly professionals dedicated to helping customers achieve their financial goals.

Position Summary: The Call Center Agent will be responsible for contributing to the overall success of TBK Bank. This role will handle in-bound calls and emails in a fast-paced environment while processing customer requests. The role requires sitting for extended periods of time communicating with customers by phone using a headset or email.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Listens, comprehends, resolves, and providing excellent service during every call or email

• Keeps management abreast of any significant problems

• Adheres to all bank and regulatory requirements and participates in required training

• Demonstrates an understanding of TBK Bank products and services

• Recognizes an opportunity to deepen relationship with core TBK Bank products and services

• Proactive in assessing and providing suggestions to offer improved service

• Processes online account opening applications

• Prepares and compiles new customer information in accordance with bank policies and procedures

• Performs other duties, as assigned

• SATURDAY HOURS (9AM - 1PM CST or 8AM -12PM MTN) WILL BE REQUIRED

EXPERIENCE & EDUCATION

• High School Diploma or equivalent

• 1-2 years of experience in a banking environment is preferred

• 1-2 years of experience in a call center environment

Compensation Range

We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.