Storage Area Network (SAN) Administrator

Position Summary:

Our company is looking to hire a SAN Administrator to provide technical leadership and guidance for storage tasks at the customer site. The SAN Administrator will support the client's Enterprise Cloud Infrastructure Services (ECIS) Team. The ECIS team is comprised of multiple subsections/technology areas that support operations and provide management of the Government's Enterprise Network virtual and storage infrastructure services including maintaining the backup and recovery services.

The candidate shall provide senior-level SAN support. This support includes configuration; implementation and management of NetApp SnapCenter and volume snapshots; management software (ONTAP System Manager); recovery procedures; hardware installation; security and access of Logical Unit Numbers (LUNS); and storage capacity and performance. The candidate shall configure all aspects of the SAN hardware and software. The SAN infrastructure supports the virtual and physical server infrastructure, and end-user and Government Command file shares.

The configuration support requires expert knowledge of storage clusters; software and hardware; Windows operating systems; VMware; and networking technology. The environment also utilizes the Internet Small Computer Systems Interface (iSCSI) protocol. The environment is NetApp and VMware-based.

Clearance Eligibility: Active DoD - TS/SCI

Salary: The salary offered will depend on education, certifications, length and relevance of work history, and professional experience.

DUTIES AND RESPONSIBILITIES:

• Maintain the overall health of technologies associated with Storage Area Networks.
• Resolve SAN tickets escalated from the service desk to include executing the associated administrative activities and provide a weekly Messaging Status report for inclusion into a Weekly Status Report for the client.
• Provide SAN Capacity Reports and Performance Metrics every month.
• Provide documentation, guidance, and instruction to the Tier 1 service desk for handling standard SAN-related incidents, work orders, and service requests.
• Provide guidance and instruction to the Tier I organizations for handling standard SAN-related incidents and service requests.
• Provide SAN documentation to Tier I organizations on the procedures for completing SAN-related tasks.
• Submit and execute SAN-related Request for Change (RFC) tasks.
• Coordinate incident tickets between Tier II, Tier III, and other sections as required.
• Monitor the health of SANs with government-provided event management tools.
• Provide project support for SAN-related technologies.
• Coordinate with the Engineering Team and other sections on SAN issues.
• Support change management process; submit requests through the Change Approval Board; and participate in Change Review Boards.
• Escalate product issues to third-party product vendors upon Government approval.
• Implement thresholds to monitor tools and conduct proactive event remediation.
• Work closely with Government personnel to continually improve the SAN performance while recommending solutions that reduce the overall Total Cost of Ownership (TCO) and increase the Government's Return on Investment (ROI) for the SAN.
• Provide analysis and remediation for DISA Security Technical Implementation Guidelines (STIG) for all responsible technologies in preparation for the annual Commanders Cyber Readiness Inspections (CCRI).
• Provision new storage to include LUNs, VMware datastores, and command shares as needed.
• Perform mailbox restores in conjunction with the Exchange team, utilizing NetApp Single Mailbox Restore (SMBR).

COMPETENCIES:

• Good communication and interpersonal skills
• Ability to follow policies and procedures.
• Ability to communicate information and ideas so others will understand, as well as the ability to respond clearly to questions.
• Aptitude to address negative situations and positively resolve them.

Education and Certification Requirements:

• Professional series Certification e NetApp (NCDA), EMC (EMCISA), Virtualization cert.
• IAT III Certification (CASP+ce, CCNP Security, CISSP (or Associate), GCED, or GCIH)

Background and Experience:

• In-depth understanding of iSCSI, CIFS, and NFS protocols.
• In-depth knowledge of VMware vCenter, HA, DRS
• At least 5 years of experience with managing/configuring SAN storage devices.
• Understanding of networking, In-depth knowledge of configuring Windows Server.
• Experience with SnapCenter.

Required Technical Skills:

• In-depth understanding of NetApp SAN Storage Technologies

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• General office environment. Work is generally sedentary but may require movement about the office for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise,
• Work is generally performed within an office environment, with standard office equipment available.
• Contractor site with 0-10% travel possible
• Possible off-hours work to support releases and outages
• Occasional movement of small articles up to 10lbs
• Must be able to remain in a stationary position 50% of the time
• Continually operates a computer and other office productivity machinery
• Occasionally required to move self in different positions to accomplish tasks in various environments including tight and confined spaces
• Continually required to communicate information and ideas so others will understand
• Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Equal Employment Opportunity Veterans/Disabled