Retention Specialist (Revised)

NOTE: This is a grant-funded position associated with the ENMU-R ACCESS (Academic Connection, Caring, Engagement & Student Success) DHSI Title V Project. The role aims to improve retention and completion rates for Hispanic and low-income students. This position is funded through an external grant. Continued employment beyond the fiscal year is contingent upon continuous funding.

POSITION SUMMARY
The Retention Specialist develops and implements strategies to enhance student retention and success, with a focus on providing holistic support and advocacy. This role manages the ACES Ambassador Program, collaborates with mental health and academic support teams, and connects students with resources to promote persistence and graduation. This position reports to the ACCESS Activity Director.

DUTIES and RESPONSIBILITIES:

• Provide wrap-around case management services and advocacy to students and intervene with appropriate student referrals as needed.
• Coordinate with academic advisors, mental health counselors, Behavioral Intervention Team (BIT), and community members to support student needs.
• Manage the ACES Ambassador Program, including recruiting, training, and supervising student ambassadors.
• Develop and implement workshops for students, staff, and faculty on topics related to retention, academic success, and well-being.
• Create strategies and initiatives to support students who withdrew during the pandemic, helping them re-enroll and complete their programs.
• Track and analyze data on student participation, engagement, and outcomes to evaluate program effectiveness.
• Reach out to students identified through early alerts or at pivotal academic points to promote persistence and engagement.
• Perform other duties as assigned or deemed necessary.

MINIMUM REQUIREMENTS:

• Bachelor's degree.
• Bilingual (Spanish and English).
• Two years of professional experience providing counseling and/or postsecondary advisement services.

• Master's degree.
• Experience providing wrap-around services, case management, and making referrals.
• Ability to develop and deliver workshops or training programs effectively communicating, engaging, and building relationships with students.
• Knowledge of student retention best practices.
• Strong collaboration, communication, and mentoring skills.

The noise level in the work environment is usually moderate.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The specific statements shown in each section of this description are not intended to be all inclusive. They represent typical elements and criteria considered necessary to successfully perform the job.

Electronic Application Instructions: Electronic applications should be submitted through the "Apply" link on the top of this page. Please attach the following required documents to your electronic application:

Required Documents:
Letter of Interest

Resume / Curriculum vitae

Contact information for three references (blind or off list reference checks may be conducted on finalists)

Transcripts Official or Unofficial. (Scanned/PDF transcripts required if being used to meet the minimum or preferred qualifications; Copy and Paste transcripts will not be considered.)

ENMU-R is an Equal Opportunity Employer. Eastern New Mexico University - Roswell does not discriminate based on race, color, national origin, religion, sex (including pregnancy, gender identity, and sexual orientation), age, disability, genetic information, veteran status, or any other characteristic protected under federal, state, or local laws. If reasonable accommodation is needed to participate in the job application or interview process, or to perform essential job functions, please contact the office of human resources at (575) 624-7412. New Mexico is an open records state; therefore ENMU-R complies with the Inspection of Public Records Act, NMSA 1978, Chapter 14, Article 2, from the Office of the New Mexico Attorney General. Requests for records should be sent to Frances Dubiel at frances.dubiel@roswell.enmu.edu. For any other inquires please contact Human Resources at (575) 624-7412 or e-mail HR@roswell.enmu.edu

The specific statements shown in each section of this description are not intended to be all inclusive. They represent typical elements and criteria considered necessary to successfully perform the job.

ENMU-Roswell reserves the right to cancel, change, or close any advertised position at any time. The decision to do so will be based upon the needs of the University and the final determination will rest with the President.

APPLICANTS ARE RESPONSIBLE FOR SUBMITTING COMPLETE APPLICATIONS