Temporary IT Support Analyst - Onsite

Position Summary

• This position is a full-time temporary position with a duration lasting no longer than 12 months at 40 hours/week, providing basic level PC desktop IT support services to UI Health Care. Work schedule will be Monday through Friday, 8:00am - 5:00pm.

Responsibilities

• Backup and reimage computers utilizing various central management tools and techniques.
• Works within a centrally managed healthcare enterprise IT environment including clinical, critical care, research, and departmental spaces.
• Interacts with all levels of UI Health Care personnel, potentially including patients and visitors.
• Works closely with peer technicians and teams promoting collaboration and consistent service delivery.
• Embraces standardization, the adoption of best practices, documentation, customer service excellence and the continual improvement approach to IT.
• Exercises all workflows while maintaining state and institutional policies, contributing to the support of organizational objectives.

Required Qualifications

• Bachelor's degree in related field or an equivalent combination of education and related experience
• Experience (typically 6 months to 1 year) supporting desktop workstations running Windows 10/11 and M365
• Ability to move and install IT equipment up to 50 lbs
• Excellent written and verbal communication skills
• Customer Service Experience

Desired Qualifications

• Experience creating and utilizing technical process documentation
• Demonstrated ability to disarm escalated situations and/or difficult customers
• Experience supporting a wide array of connected peripheral equipment
• Experience working in a health care or health industry environment
• Experience utilizing remote IT support tools

Compensation

• Pay Range: $20.00 - $24.00/hour, dependent on education and experience

Contact

Jehu Torres

319-467-8482

Jehu-torres@uiowa.edu