Certified Medical Assistant

Who We Are:

As the only independent and physician-led faculty practice plan of the University of Tennessee Health Science Center, University Clinical Health (UCH) offers best-in-class clinical care through a network of 175+ providers across 19 specialties to meet the healthcare needs of the Mid-South community. UCH is a not-for-profit, non-tax-supported group practice and is here to serve the community while providing medical excellence to our patients.

Position Summary:

The Certified Medical Assistant (CMA) responsibilities combine both administrative and clinical care services. This multi-skilled role includes appointment scheduling, greets patients and visitors, registration for patients, updating demographic information, and receiving co-payments for patient visits. The CMA will assist physicians in delivering excellent patient care to our community.

Key Results Areas (KRAs):

• Patient check-in and check-out
• Patient scheduling
• Precerts & Authorizations
• Prescription refill authorizations
• Chart preparation
• Phone triage
• Patient care
• Prepare/ administer oral/intramuscular medications as directed
• Perform ECG's
• Perform basic laboratory tests
• Regulatory compliance
• Charge entry
• Coding accuracy
• Other duties as assigned

Core Competencies

• Ability to learn and perform complexities of scheduling
• Demonstrated experience making triage decisions
• Effectively able to build relationships
• Successful in driving results and using sound judgment
• Must be efficient with the ability to prioritize and multi-task.
• Excellent communication skills
• Ensures and maintains the confidentiality of patient information and other UCH business information in accordance with HIPAA and other compliance standards.
• Complies with the Code of Conduct and other established policies, including but not limited to compliance, quality, and safety.

Education & Experience:

• High school diploma or equivalent Required
• 2- 4 years of clerical work experience in medical setting Preferred
• Medical Certification such as a CMA, or Phlebotomist is Required (If candidate is not certified, they must be able to obtain certification within 90 days of employment)