Server Break Fix Technician Level 2

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

As an intermediate Server Break-Fix Technician, you will be working in a Data Center on a team of Server Break-Fix Technicians and Leads in collaboration with remote-adjacent system admin teams. You will work a Monday through Friday 8-to-5 shift supporting server installation, diagnosis, troubleshooting, maintenance, and repair. You will also provide remote hand support for networking equipment and cabling. You will participate in an on-call rotation and occasionally work after-hours onsite. You are expected to possess superior knowledge and experience working in Data Centers, with servers and related knowledge.

How You Will Make an Impact:

• Support a large fleet of servers and data centers for a prominent customer
• Apply an intermediate approach to diagnostic methods to troubleshoot data center equipment including servers, network switches, and peripheral devices
• Apply an intermediate approach to server repair methods
• Understand and follow the Standard Operating Procedures (SOP) and Work Instructions (WI) in the execution of day-to-day work
• Perform thorough documentation using the prescribed service ticket management system and OEM portals
• Perform in-depth repair on servers (replace hard drives, memory modules, power supply, motherboards, backplanes, etc.) and other data center equipment independently
• Order, receive, and pull required parts or components accurately as specified in the SOP/WI
• Assist in the physical moving of racks and equipment as directed for special projects
• Update inventory information as specified in the process and directives
• Ensure compliance with the identified process to maintain an organized and tidy work environment
• Ensure compliance with environmental health and safety standards within the data center
• Ensure compliance with administrative directives
• Perform other tasks as directed by management

What you will need to Succeed:

• Previous ticket system exposure, preferably ServiceNow
• Knowledge of computer applications preferably in the Google Workspace
• Hardware break-fix experience, preferably in a data center environment
• Intermediate knowledge of computer applications
• Exposure to service management or ticketing system
• Effective communication and listening skills, written and verbal fluency in English
• Self-motivated, fast learner
• Able to work independently and a proactive team-player
• Capable of multitasking with a high level of attention to detail
• Able to safely lift and move a minimum of fifty (50) pounds

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Estimated Pay Range: $26.00 USD

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.