Service Delivery Specialist

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Employee Type:

The Service Deliver Specialist (IT/Cloud Cost Management) will be a part of the infrastructure team and will be responsible for managing day-to-day IT infrastructure operations for Enhanced File Transfer (EFT) systems. This individual will also be responsible for driving cloud cost optimization.

If you have expertise in Infrastructure operations management and cloud cost management this is a superb opportunity for you!

• Lead the architecture, configuration, and lifecycle management of the Globalscape EFT platform across hybrid (on-premises and cloud) environments.

• Manage a technical team responsible for IT infrastructure operations-including servers, networking, storage, and cloud environments-supporting the Enhanced File Transfer (EFT).

• Oversee day-to-day EFT operations, ensuring secure, reliable, and efficient file transfers between internal systems, business partners, and external clients.

• Ensure system stability, security, and performance benchmarks are consistently met

• Direct the administration, solve, and continuous improvement of the EFT platform in alignment with evolving business, security, and compliance requirements.

• Provide technical leadership and incident management, ensuring timely resolution of service disruptions and user requests.

• Develop and implement operational strategies to optimize performance, scalability, and high availability of file transfer infrastructure.

• Partner with multi-functional stakeholders to plan and execute infrastructure upgrades, platform migrations, and new EFT system implementations, aligning with enterprise IT roadmaps and digital transformation goals.

• Design and develop key FinOps strategies around cloud cost governance and compliance

• Engage with application teams and platform engineers to identify and implement cost optimizations strategies

• Develop cloud budgets and annual spend forecasts; Work with Enterprise Planning team to improve Cloud cost forecasting

• Lead managed service support teams in cloud policy creation and implementing automation optimization strategies.

• Work with our cloud vendor(s) to understand on-going costs and lead optimization efforts

• Present monthly/quarterly cloud cost financial updates to executive level audiences

• Minimum 6+ years' experience working in IT

• Solid knowledge of ITIL frameworks for incidents, change, and problem management.

• Experience in supporting secure file transfer platforms such as Globalscape

• Solid grasp of FTP/SFTP/FTPS protocols, SSH, SSL/TLS, and PGP encryption.

• Experience in Cloud Cost Management

• Demonstrated critical thinking and governance development for FinOps Programs

• Demonstrated experience in leading with influence and ability to engage collaborators for decision making

• Proven internal and external influencing skills at senior and executive management levels

• ITIL Certification; FinOps Certified Practitioner preferred

Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members. Enbridge's FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start and end time, to opt for a compressed workweek schedule, or the option to work from home on Wednesdays and Fridays. Role requirements determine your eligibility for each option or combination of options. #joinourteam #LI-Hybrid

Grasping, kneeling, light - moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement and the ability to sit at a computer for long periods of time.

Mental Requirements (Both Field & Office) include but are not limited to:

Ability to: understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and communicate with individuals via telephone.

At Enbridge, we are dedicated to our core value of Inclusion.We are proud to bean Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law.Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com.

Information For Applicants:

• Applications can be submitted via our online recruiting system only.

• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.

• Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com