New 
Call Intake Specialist
 TEKsystems | |
$18.50 / hr
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life insurance, sick time, 401(k), retirement plan
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 Jan 11, 2025 | |
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*TEKsystems is actively hiring for call intake specialists for a security/surveillance company in Plymouth, MN!*
*Start Date: February 3rd, 2025* *Job Description* * Call Intake Specialists are responsible for handling inbound phone calls from clients and technicians. * Phone calls from clients include creating service tickets, providing updates on existing service tickets, and triaging calls to transfer to other team members and/or departments. * Phone calls from technicians include creating service tickets, providing updates on existing service tickets, documenting updates on existing service tickets, and dispatching service tickets to technicians. * Call Intake Specialists are also responsible for the processing emails from multiple sources. * Client facing and field facing email box tasks include entering service requests, providing updates on service requests, dispatching service requests, and providing support to field staff *Hours:* * 7:00 AM - 3:00 PM Tuesday and Wednesday Off * 8:00 AM - 4:00 PM Sat and Sun Off * 8:30 AM - 5:00 PM Sat and Sun Off *Pay and Benefits* The pay range for this position is $18.50 - $18.50 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a fully onsite position in Plymouth,MN. *Application Deadline* This position will be accepting applications until Jan 24, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |