HR Generalist | Employee Benefits (Hybrid)

Job Summary:

The Human Resources Generalist is a client-facing position that is responsible for performing full-scope human resources services within the position's level of responsibility. These services may include payroll, benefits administration, onboarding/offboarding, compliance, client interactions, and other HR-related activities and projects.

Essential Duties and Responsibilities:

• Completes a variety of tasks and interacts with clients to appropriately address day-to-day HR operations as required by the scope of services within the client engagement letter
• Serves as a point of contact for clients and client employees for a variety of HR matters
• Supports and advises clients on compliance with applicable federal and state employment regulations and laws company policies
• Onboards employees to ensure the proper completion of new hire paperwork, conducts new hire orientation, reviews client policies and procedures with new hires and processes related new hire paperwork related to payroll and benefits
• Offboards separating employees by conducting exit interviews, collecting company property, as applicable, and processing separation paperwork related to payroll and benefits
• Processes client payrolls using third-party payroll platforms, following established MHR practices:




• Collects and reviews time, attendance and leave information.
• Maintains payroll-related information and inputs into the payroll system (e.g., separations, tax exemptions, and misc. changes).
• Previews payroll changes prior to transmitting payroll.
• Prepares and submits retirement remittances in applicable platforms
• Serves as the first point of contact for employee and client payroll-related questions
• Ensures accuracy of all payroll-related data (e.g., benefits, retirement, tax, etc.)
• Works with HR or Engagement Manager to complete application forms for state tax withholding identification numbers, unemployment insurance identification number(s), and workers' compensation insurance, and perform the steps necessary to register the Organization to do business in new states in which employees are hired; researches and resolves payroll-related tax notices received; and closes out tax withholding accounts as appropriate

• Administers benefits:




• Processes new hire enrollments, terminations, and changes
• Assists with compliance with COBRA and HIPAA guidelines
• Assists with leave administration under disability plans, state, and federal leave guidelines
• Review benefit bills for accuracy and perform monthly reconciliation
• Assists employees with benefits-related questions and liaises between employees and the benefits broker/ insurance carriers




• May assist with annual benefits renewal activities
• Assists with supporting clients on policies, procedures, compliance, and other HR-related matters
• Develops working knowledge of, interprets, and follows policies, procedures, and applicable employment laws that align with the workplace culture of the client
• Provides on-site support to clients as needed
• Provides support to all clients as needed
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law
• Participates in initiatives that improve the Managed HR Services team; contributes ideas, knowledge, and applicable past experiences

MHR Competencies:

• Foundational knowledge of core concepts practices and functions in HR
• Working knowledge in HRIS and payroll systems, internet software, Microsoft Outlook, Word, PowerPoint, and Excel

* Ability to understand and learn new systems and apply knowledge as required

• Knowledge of federal and state employment and benefit laws
• Ability to maintain confidentiality
• Ability to manage work calendar effectively by scheduling and modifying calendar for self and others; communicates updates/changes often
• Ability to communicate constructively, frequently, and clearly with clients, team member,s and management
• Strong verbal and written communication skills
• Ability to utilize resources effectively, balancing when to research and when to access additional resources; seeks guidance when at an impasse

• Ability to identify new opportunities with current clients and communicate them to the management team to generate new business
• Ability to deliver superior client service
• Foundational understanding of CBIZ's suite of services

• Client-focused (ability to interact with clients effectively) demonstrated as




• Approachability
• Professional presentation
• An understanding of customer service philosophy and procedures of the firm




• Strong organizational skills as demonstrated by




• Using MS Office calendar to schedule activities, tasks, meetings, etc. for self and others
• Using tools to stay organized, follow up, and follow through
• Prioritizing work and asking for assistance when needed
• Balancing workloads and personal needs




• Quality work




• Identify mistakes early and communicate for support
• Deliver best and final work product for management review

• Self-awareness of strengths and limitations
• Ability to consider the perspective of other individuals, groups, or communities and apply that understanding to interactions with them
• Ability to identify, demonstrate, and respond to emotions appropriately
• Ability to admit a lack of understanding
• Well-developed interpersonal skills

* Objectivity and openness to others' views.

* Ethical practice

• Project Management




• Willingness to work in a project group
• Ability to lead projects to completion with support from team members




• Solutions-focused as demonstrated by




• Ability to seek solutions
• Ability to analyze data and provide recommendations
• Positive attitude, service-mindset, and solutions-oriented




• Ability to adhere to and focus on MHR metrics

• Adaptability demonstrated as




• Flexibility in handling change, ability to juggle multiple demands, and adapting to new situations with fresh ideas or innovative approaches
• Understanding of changes in work tasks, situations, and environment as well as the basis for change.
• Acknowledge new information and adjust responses accordingly.




• Ability to accept and deliver feedback professionally
• Ability to work collaboratively to achieve a common goal
• Ability to apply training and knowledge to work
• Continuous improvement demonstrated as




• Ability to take the initiative to try new things
• Seeking opportunities to try new things for growth and advancement of knowledge
• Ability to learn from mistakes and apply knowledge
• Keeping abreast of HR trends and changes to conceptualize and implement changes for increased effectiveness and efficiency
• Takes a proactive approach to all situations, desire to tackle new challenges, and face any difficulties that occur
• Takes a solutions-based approach to work by offering solutions not just questions




• Ability to work effectively independently and as a member of a team.

Preferred Qualifications(Education, experience, certifications):

• A bachelor's degree in Human Resources or other related education, and 3-5 years relevant experience or any similar combination of education and experience.
• PHR certification or other human resources or payroll-related certification preferred;

Work Environment:

Work is performed in a business office environment with exposure to general office environment noise from others within the office. Local travel to client sites is required on occasion. Work beyond standard business hours may be required to complete work and meet deadlines. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Minimum Qualifications:

• High School Diploma or GED equivalent required; Bachelor's degree preferred
• 1 year of relevant experience
• Must be able to work in a team environment
• Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
• Proficient use of applicable technology
• Must be able to travel based on client and business needs

The annual salary target for this job in this market is $70,000 - $75,000. The specific compensation for this role will be determined based on the education, experience, and skill set of the individual selected for this position.

The compensation above is not representative of an employee's total compensation. Beyond income, you have access to: comprehensive medical and dental insurance, retirement savings, life and disability insurance, health care and dependent care reimbursement accounts, certification incentives, education assistance, referral programs, and much more.

#LI-CM #LI-Hybrid