Customer Services Representative (New Port Richey FL)

Waste Connections is looking for individuals who have a passion for Receptionist/Customer Service Representative, career growth and share our #1 value: SAFETY! We are looking for a Customer Service Representative to join the team at our location in New Port Richey, FL. This is a scripted call center position where you will handle inbound calls from our customers.

POSITION SUMMARY:

• Will handle Cash Deposits
• Online New Service
• Walk in
• Data entry back up-web leads
• Follow the company phone scripting on all calls
• Work in a fast paced, cooperative, high call volume environment
• Work in conjunction with other departments to resolve customer disputes and issues
• Interact with customers and records interaction information into computer
• Talk with customers by phone or in person and receives orders for installation, turn on, discontinuance, or change in service
• Determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders
• Adjust complaints concerning billing or service rendered, referring complaints
• Deliver services to customers in a manner that promotes goodwill. Interact with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions to service issues
• Complete additional tasks as assigned by management
• Training all new employees and temps when necessary
• Complete any company assigned training programs
• Promote Waste Connections standard operating procedures, which assure efficient environmentally correct and safe workplace practices.

JOB REQUIREMENTS:

• Candidates must have a minimum of 1 year of Call Center Customer Service experience
• Experience with MS Word, Excel, and Email preferred. Typing and 10-key skills are required
• Excellent organization and communication skills
• Experience in collections
• VETERANS are encouraged to apply.

WHAT WE OFFER:

• Competitive pay
• Excellent benefits including: medical. Dental. Vision. Flexible spending account, long term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future"
• Garbage is very stable and we work year round!

If you have questions or need help with your application feel free to call the Recruiter, Pete Carreon at 832-510-5681

Apply todayand Connect with Your Future!

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.