Manager Maintenance Services

Job Locations

US-AR-Bentonville

Position:Manager, Maintenance Services
Department: Real Estate- Facilities
Reporting to: Head of Maintenance
Location:Bentonville, AR

Walton Enterprises is seeking a skilled, highly motivated, and entrepreneurial individual to join the team as a Maintenance Services Manager. The ideal teammate will have the demonstrated ability to oversee and manage maintenance services within the organization, ensuring smooth operation and maintenance of facilities.

Our Commitment to Diversity, Equity, Inclusion and Belonging
We believe every associate should have access to success. Creating an environment centered on trust, respect, and bringing people together is critical to this belief.
Our aspirations are as follows:
- Create an environment where we hire, retain and bring to the table people with diverse backgrounds, viewpoints and lived experiences to create a more successful organization.
- Ensure fairness, equity and access to success for all of our associates.
- Create an inclusive workplace where everyone feels valued, safe, able to engage honestly.

Benefits Information*

Benefits Information: We offer a comprehensive and generous benefits package which includes medical, dental, and vision insurance, a 401(k) retirement plan and paid time off.

About the Real Estate Department
The Real Estate Management team assists the family members with all property related activities including acquisition, design, and development. They manage a variety of properties including both personal and commercial real estate, vehicles, equipment, and other property related assets throughout the country. The Real Estate Management team also supports the Walton Family Foundation and Walton Enterprises office buildings.

About Walton Enterprises

Walton Enterprises supports the personal, philanthropic and business activity for the Walton family. We are a family-led organization, supporting multiple generations of Sam & Helen Walton's family.

Walton Enterprises is an equal opportunity employer and is committed to building and maintaining a culturally diverse workplace that is free of discrimination and harassment of any kind. We encourage women, minorities, individuals with disabilities and veterans to apply. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate.

About the Position

You'll join a top-notch team and Coordinate maintenance requests, implement process improvements, and develop positive relationships with customers and vendors. Provide leadership and guidance to the maintenance team, perform equipment, and structure maintenance, and promote knowledge sharing within the department.

What you will do

Responsibilities

Oversee the maintenance and repair of all facilities.
• Develop and implement maintenance programs and schedules.
• Coordinate with vendors and contractors to ensure timely and cost-effective service delivery.
• Conduct regular inspections to identify maintenance needs and address them promptly.
• Manage the maintenance budget and ensure cost-effective utilization of resources.
• Develop and maintain positive relationships with customers and vendors.
• Identify and implement process improvements to enhance maintenance services.
• Provide leadership and guidance to the maintenance team.
• Ensure compliance with all safety and regulatory requirements.
• Prepare and present reports on maintenance activities and performance.

Who we are looking for.

Qualifications required for your success

• Certifications, licenses, or formal training in landscaping, plumbing, carpentry, electrical, HVAC preferred.
• Minimum of 5 years of applied experience in maintenance.
• Strong knowledge of maintenance processes.
• Familiarity with relevant software and computer systems.
• Excellent leadership skills.
• Ability to prioritize and manage multiple tasks effectively.
• Strong communication and interpersonal skills.
• Attention to detail.
• Problem-solving skills.
• Ability to work with various departments
• Data/Trend Analysis - ability to digest data from multiple sources to identify criteria for improvements or objectives to sustain. Implement processes based on findings.

Required Skills and/or Competencies

• Workplace Security Awareness-Skilled
• Description: Creates workplace security awareness by teaching others about the need for the protection of physical and especially informational assets of the organization.
• Skill Level Description: Assesses various organizational and behaviors risks. Presents awareness programs that engages employees and focus on behavioral change to mitigate risks and protect organizational property. Explains the various regulations, standards, and compliance requirements.
• Integrated Facilities Management-Skilled
• Description: Looks at how one aspect of work affects another by examining the workplace through various lenses to identify how one variable affects another.
• Skill Level Description: Discusses the pros and cons of integrated facilities management from a business perspective. Follows established processes in integrated facilities management. Determines how integrated facilities management can be applied to a situation.
• Real Estate Management-Skilled
• Description: Oversees rental operations including screening tenants, rent collections, evictions, maintenance, and buying and selling property (e.g., residential/commercial real estate).
• Skill Level Description: Follows established processes in real estate management. Suggests ways to improve real estate management in own business area. Assists with screening tenants, rent collections, evictions, maintenance, and the buying and selling property (residential/commercial real estate).
• Facilities Management-Skilled
• Description: Arranges the appropriate maintenance, alterations, repairs, and renovations to premises. Ensures the property is maintained and safe. Assists in the coordination of security, emergency, and evacuation plans and drills.
• Skill Level Description: Discusses the pros and cons of coordinating with third-party maintenance contractors from a business perspective. Explains how to conduct day-to-day maintenance and repair activities of a facility. Follows established processes in arranging for appropriate maintenance, alterations, repairs, and renovations to premises.
• Facility Management Compliance-Skilled
• Description: Ensures the organization is compliant with regulations, legislation, and codes of practice relevant to the facilities management function.
• Skill Level Description: Follows established processes in complying with regulatory requirements and codes of good practice in facility management activities. Under supervision, uses occupational and environmental health and safety legislation to ensure facility management activities are compliant. Explains how to maintain and update facility management compliance policies and procedures in the business area.
• Premises Security Management-Skilled
• Description: Implements measures to safeguard an organization's employees and visitors. Ensures employees and visitors are aware of these and are compliant.
• Skill Level Description: Assists with implementing measures to safeguard team members and visitors in own business area. Makes suggestions where premises security management processes can be improved. Monitors compliance with security measures in own business area and reports security breaches.
• Real Estate Compliance-Advanced
• Description: Ensures adherence to guidelines and regulations that pertains to properties and their components.
• Skill Level Description: Coaches others in all aspects of real estate compliance that pertains to properties and their components. Advises on and monitors compliance to real estate activities across relevant business areas. Demonstrates in-depth knowledge of organization's policies and practices regarding real estate regulatory compliance.
• Facility Management Software-Skilled
• Description: Uses software to help with complex space management needs (e.g., assigning seats, planning a move, or assisting in the collection and analysis of real estate utilization data).
• Skill Level Description: Explains how to manage external service providers and/or contractors with facility management software. Discusses the pros and cons of automating routine maintenance requests/queries to relevant personnel. Uses, under guidance, facility management software to improve space usage and reduce maintenance expenditure.
• Planning and Organizing-Skilled
• Description: Sets clearly dened objectives for themself and/or the team or function. Identies and organizes deployment of resources based on assessed need and considers possible changing circumstances. Monitors team's performance in meeting the assigned deadlines and milestones.
• Capability Level Description: Assists in preparing work schedules and contingency plans in one's business area. Uses self-management techniques within own business area, by prioritizing one's workload. Determines how the delegation of work can be applied to a project deadline.
• Process-Oriented-Skilled
• Description: Adheres to set processes and procedures to ensure the effective delivery of outputs.
• Capability Level Description: Adheres to an organization's processes and procedures in everyday tasks. Documents processes and procedures by following standard guidelines. Identifies where processes were not followed and the implications thereof.
• Collaborating-Skilled
• Description: Works together to achieve a common goal by sharing ideas and thinking. Productive and efficient engagement with team members. Plays to each other's strengths. Fosters mutual respect for one another's knowledge, experiences, contributions, and inputs.
• Capability Level Description: Engages collaboratively with other team members when implementing new projects. Helps solves business problems through collaborating with diverse groups and individuals. Participates in organizational initiatives that encourage collaboration.
• Building Relationships-Skilled
• Description: Creates relationships with immediate team and across the organization characterized by a high level of acceptance, cooperation, and mutual respect. Forms relationships outside of the organization that supports individual growth and/or business success.
• Capability Level Description: Assists Team Members in building and maintaining valuable relationships within and outside of the organization. Offers suggestions on how relationship building can be applied within their business area. Observes situations where individuals engage with teams and provide constructive feedback.
• Valuing Diversity-Skilled
• Description: Accepts and respects the individual differences of people. Displays an understanding of the uniqueness of all people and understands different cultures, values, opinions, generational differences, and belief systems. Has a mindset that all people have value and that all human differences must not be either bad or good.
• Capability Level Description: Embraces and promotes diversity in own business area. Discusses the impact of valuing diversity on business success. Under guidance, initiates diversity practices, such as hiring from diverse groups.
• Standard Operating Procedures-Skilled
• Description: Creates and maintains clear instructions on how to perform a certain business activity. Ensures consistency and quality of work whilst reducing costly (time and money) errors.
• Capability Level Description: Assists in creating a standard operating procedure for own business area. Tracks and reports deviations from existing standards operating procedures. Assists with reviewing the efficiency of existing standard operating procedures within own business area.
• Social Intelligence-Skilled
• Description: Perceives, interprets, and acts in a way that demonstrates self and social awareness. Recognizes and responds appropriately to the feelings, thoughts, and behaviors of others to effectively navigate social interactions.
• Capability Level Description:
• Developing Others-Skilled
• Description: Provides ongoing feedback and creates learning and development opportunities, formal and informal, to unlock the full potential of each team member.
• Capability Level Description: Develops others by identifying areas for development and providing relevant guidance. Assists others with preparing individual development plans and identifying learning activities. Follows basic learning and development principles and frameworks when formally or informally developing others.
• Agility-Skilled
• Description: Responds to new circumstances and challenges in a quick and effective manner. Adjusts response to the situation or interaction based on its evolving nature. Makes on-the-spot decisions.
• Capability Level Description: Quickly and effectively responds to change. Uses on-the-spot decision-making practices. Demonstrates a desire to learn, explore, and adapt to changing situations.
• CONTRACT MANAGEMENT/NEGOTIATION-ADVANCED
• Need to be able to read contracts, negotiate terms, and manage a project or job to the contract requirements. This role will model and coach the facilities technicians on their role in this as well.

Personal attributes that support your success

• Ability to act as a trusted advisor to principals and colleagues, exercising discretion, and demonstrating expertise and integrity
• You are helpful, a team player, and show respect while collaborating with others to succeed together
• A lifelong learner, who is inquisitive and solves problems with bold thinking and innovation

All offers of employment are contingent on your successful completion (where permitted by state law) of a confidentiality agreement and background check. In addition, you will need to provide proper identification verifying your eligibility to work in the United States on your first day of work.