Project Coordinator Team Lead

*Please inquire directly for compensation range. Any information not provided by Van Meter is inaccurate*

Summary:

The Project Coordinator Lead plays a crucial role in supporting our purpose of providing lasting value for those we serve by addressing tactical day-to-day issues and fostering team engagement of the project coordination team. The Project Coordinator position is responsible for the coordination and oversight of projects for the contractor business from the beginning through the completion of the project while serving as the liaison between our customers and vendors to ensure all details of the project are closely monitored. This person will manage their own group of projects as a Project Coordinator as well as serve as a lead to the team's day-to-day activities. This individual's behavior promotes our culture, our 5 P's and our purpose to create lasting value to those serve.

Key Responsibilities:

• Foster a culture of excellence, ownership, appreciation, leadership, engagement, and enjoyment on the team
• Using extensive experience (systems, processes, business, and products) provide guidance, direction, and leadership on day-to-day business issues within the team
• Lead team members in efforts to take on more responsibility, drive improvement and help grow business
• Assist team members with resolving complicated issues, while fostering team member growth with an eye towards overall company and customer impact
• Lead documenting of issues and possible improvement opportunities
• Identify opportunities for team improvements
• Lead technical resolution of system issues
• Lead training of existing and new team members
• Represent project coordination team in cross functional discussions
• Communicate concerns for team performance or process issues to team leader
• Manage oversight of projects to ensure all customer needs are met from quote, through order management, shipment, delivery, and invoicing

• Process and ensure accuracy on purchase order detail from customers to vendors
• Collaboratively drive relationship and discussions to maintain alignment on project issues for all parties including Sales, Finance, Operations, Suppliers and Customers
• Manage daily correspondences via phone & email ensuring timely communication with internal & external customers
• Balance workload and complexity that can vary greatly from day to day, while continuing to deliver excellence in service
• Think creatively and proactively to address challenges that arise daily within each unique project
• Communicate clearly when issues arise, and drive issues to solution using tact, understanding and a sense of urgency
• Interact directly with vendors to ensure prompt and accurate delivery of goods to appropriate locations
• Update all parties with project schedules, shipment details, job details and acknowledgements on a regular basis
• Build and maintain internal and external relationships
• Participate in cross functional efforts for continuous improvement and progress opportunities

Critical Success Factors:

• Commitment to excellence in customer service
• Ability to maintain a high level of customer satisfaction and focus
• Understand need for and demonstrate a sense of urgency around customer needs
• Ability to build strong relationships with internal and external customers, vendors, and suppliers
• Strong troubleshooting and problem-solving skills
• Ability to work independently and make key decisions related to projects and deadlines
• High attention to detail and ability to navigate complex & sensitive challenges while delivering messages and receiving feedback from customers
• Drive for continuous improvement
• Self-motivated
• Ability to multi-task and juggle multiple priorities with very strict deadlines
• Ability to analyze, identify, and follow up to resolve discrepancies
• Strong work ethic with a positive attitude
• Excellent communication and interpersonal skills via phone, email and in person
• Familiar with a variety of the construction industry concepts, practices and procedures

Job Requirements/Specifications:

• Two- or four-year college degree preferred
• Demonstrated leadership experience
• Previous experience in customer service excellence
• Three plus years' experience in the field (electrical/construction) or related area preferred
• Previous project coordination (or similar function) experience strongly preferred
• Ability to read construction/electrical drawings helpful
• Microsoft Office Excel, Acrobat Adobe and Word skills are essential
• Knowledge of Eclipse and Fuse software a plus

The above statements are intended to describe the general nature and level of work being performed by an incumbent. They are not intended to be an exhaustive list of activities, duties or responsibilities. Incumbent may be asked to perform other duties as required.

Van Meter is an EOE/M/W/Vets/Disability Employer

This position is currently accepting applications.

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