Lab Operations Manager
 JLL | |
 United States, Washington, Redmond | |
 Dec 20, 2024 | |
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Job Summary Description
Coordination and management of all lab operations and maintenance of Meta owned equipment. Managing maintenance plan, budgeting, scheduling, cross functional team coordination, and employee development programs to JLL's quality standards and Meta operating objectives. Provide direct supervision of the lab operations staff under the direction of the NORAM Director of Engineering. Job Overview The Lab Operations Manager will provide their employees with a daily work environment consistent with Meta's culture and high standards. Responsibilities will include but are not limited to: management and supervision of the Lab Operations team, ensuring efficient equipment operation and maintenance execution, maintaining lab consumables inventories/ordering/stocking, involved in new-build and retrofit design, controlling budget, maintaining MSA SLA/KPIs, manage vendor partners, Change@ reviews, and critical system design consulting. Job Functions Direct management of all lab maintenance and operations in assigned properties for all NORAM. Direct and maintain an effective operation and general maintenance program with accurate, up-to-date records including, but not limited to:; lab spaces, gas cylinder changes, bulk chemistry delivery systems and overall lab consumables Train facility lab operation staff, including but not limited to, lab systems, equipment function and purpose, operation, maintenance procedures and Meta standards Maintain current and historical preventive maintenance and repair records on all lab equipment and systems Maintain ethical, professional, and courteous relations with contractors, Meta lab management and user groups Provide prompt and courteous response to tenant requests within the guidelines set forth by JLL/Meta Assist in the establishment, implementation, and maintenance set forth by Meta, JLL, and the lab management teams Monitor, audit, and approve lab operations staff time sheets Adhere to all Meta, JLL, and building property management policies and procedures, perform all duties in a safe manner, and help ensure compliance with city, state and federal safety and environmental laws, codes, standards and regulations Actively participate in required training activities and seminars set for by Meta and JLL Utilize an inventory control programs with appropriate parts/consumables stocking levels with accurate and timely records of receipts and issues Provide Lab Operations staff with correct equipment, tools, and training as appropriate for assigned tasks Implement long-term strategic plans in alignmentkeeping with Meta and JLL objectives Evaluate and provide feedback to the JLL NORAM Director of Engineering on Lab Operation staff performance and assists with end of year reviews Establish, implement and adhere to procedures for prompt and courteous response to all Meta employee generated lab issues Coordinate activities of Lab Operations related vendors and contractors while assuring it meets Meta and JLL standards After hours availability for Lab Operations emergencies Provide coordination, direction, and support to each assigned employee to ensure the success of the individual Ensure the documentation and electronic file systems are in accordance with the standard practice of Meta Recognize opportunities to reduce expenses without compromising customer satisfaction and prepare recommendations Provide information and direct input in major fiscal activities, including budget preparation, financial planning, variance analysis, expense justification, and bidding evaluation Utilize computer equipment to compose routine correspondence, handle high volume of electronic mail, spreadsheets, and report generation with a high level of professionalism Assume additional responsibilities as delegated by the JLL NORAM Director of Engineer Senior Engineering Manager in alignment with Meta and JLL operations Generationng and approval for system specific Standard Operating Procedures (SOP) Generation and approval of Method of Procedure (MOP) and Permit to Work (PTW) Monitor, audit, and approve lab operations staff time sheets Experience Requirements 5+ years in relatable technical fields 2+ years management experience including at least one year in lab operation management, and demonstrated leadership experience Experience with lab systems, tooling and consumables management Strong initiative, customer service orientated, and ability to function as part of a complex team Budget development/management, vendor management and administration experience required Worked within lab and cleanroom environments (recommended) Experience working within high stress and demanding environments Job/Skill Requirements Proper response procedures for emergencies, maintains calm demeanor in emergency situations, and effective communication with cross functional teams Meets highest attendance and punctuality requirements Efficient prioritization to meet deadlines and Meta's expectations Operates laptop, smartphones, and other office equipment Interact with employees, visitors, and contractors with poise and diplomacy Apply principles of rational systems and deal with situations where only limited standardization exists Possess initiative to assume additional responsibilities Advanced competence with a variety of software including MS Word, MS Excel, MS Outlook, BlueBeam, and other requested software programs Effective verbal and written Communicate effectively both verbally and written Possess excellent grammar and proofreading abilities Read and comprehend MEP drawings, technical manuals, equipment submittals, and design documents Ability to provide feedback during construction planning meeting, design development review, and quality assurance for installed equipment Ability to function autonomously Read and understand a variety of instructions (including written, oral, or schedule forms) Perform mathematical computations related to building operations for problem solving building comfort and operation issues Display computer efficiency to adapt to changing requirements within the engineering programs Working Environment Work indoors approximately 90% of the time and outdoors approximately 10% of the time Use olfactory, auditory, and visual senses Meet the shift working requirements of the assigned property; shifts may include early mornings, late evenings, weekends, and some holidays Work overtime and after hours as business needs deem appropriate Emergency response to limit operational downtime | |