Undergraduate Rotation, Rep

Epson is looking for a recent college graduate to join our Product Service and Support team! The Undergraduate Rotation Program is an opportunity to be exposed to multiple areas within Epson America's Product Service Department, as well as develop a wide range of skills and experience in preparation for opportunities within the company before completion of the one-year program. It will be based out of Epson America's headquarters in Los Alamitos, CA with an opportunity for a hybrid schedule.

Who is Epson?
A global technology powerhouse with a long history of innovative technology, award winning products and industry leading market performance.

Why work at Epson?
We have a well-deserved reputation for being an incredible place to work.
Is a recognized and respected employer, with a long track record of environmental and social responsibility.

What areas will I work in?
The Rep will gain experience in four key areas of Service, Product Management, Field Service, Advanced Product Support, and Training & Customer Support Operations

Service Product Management

• Product Launch Process: Learn and support process through pricing strategy and implementation and offer/SKU creation.
• Learn and support in the creation of Marketing collateral creation: Learn and support through messaging development and legal review and approval

Field Service

• Service Operations and Vendor Management: Gain hands-on experience in managing 3rd-party service vendors, focusing on vendor performance, SLA adherence, and escalation resolution.
• Field Metrics and Process Optimization: Analyze service metrics, such as first-time fix rates and on-time service delivery and contribute to process improvement initiatives to enhance field operations efficiency.
• Billing and Reporting Processes: Support the development and refinement of billing and reporting workflows, including reviewing service data for accuracy, aligning with vendors, and ensuring compliance with operational standards.

Advanced Product Support

• Attend product training to gain knowledge of the various technologies used in Epson products
• Assist with new product launch of various product groups. Review documentation and evaluate hardware.
• Assist in the evaluation and escalation of issues as requested by partners, customers and EAI's internal and external teams

Training Development & Customer Support Operations

• Training Development: Contribute to eLearning content creation and support instructor led training delivery.
• Customer Support: Assist with customer inquiries, issue resolution, and field service dispatch coordination.
• Vendor Coordination: Aid in communication and performance monitoring of outsourced technical support.

About your experience:

• Bachelor's Degree in Mechanical or Electrical Engineering or similar
• Ability to be highly productive and organized with minimal oversight from senior management.
• Intermediate level of expertise in Microsoft Office (Excel, Word and PowerPoint)
• Takes the initiative to "get the job done".
• Critical thinker with ability to solve complex problems.
• New college graduates with relevant internship or coursework will be considered