Medication Renewal Coordinator

JOB SUMMARY:
Under the supervision of the Lead RN at the site, the Medication Renewal Coordinator performs all duties associated with following protocols for medication refills as delegated by the Provider. This position is responsible for researching patient medication records, communicating with patients, providers, nursing, clinical/office support staff and pharmacy staff.

MAJOR DUTIES AND RESPONSIBILITIES:
Patient Focus
* Interacts with patients and pharmacies to troubleshoot and resolve prescription refill issues and support patients as needed.
* Provides phone support for general patient inquiries regarding medication refills.

Compliance, Policy, and Procedure
* Ability to follow written processes and procedures for the refill of medication(s).

Integrity
* Maintains strict patient confidentiality and good internal and external customer relations.

Checking, Examining, and Recording
* Monitors and processes the Refill Line and other prescription requests.

Communication
* Effectively communicates with patients, medical department, co-workers on Pharmacy team, and across departments.

Teamwork
* Provides clerical support and administrative assistance, as directed.

SKILLS AND ABILITIES:
* Excellent customer services skills
* Experience with electronic medical records required
* Experience working with a diverse work staff and patient population
* Must be flexible and adapt to a changing environment
* Bi-lingual - preferred

EDUCATION AND/OR EXPERIENCE:
* High School Diploma
* Certified Medical Assistant
* Minimum of two (2) years of experience working in an environment where medical and pharmaceutical terminology is used regularly and protocols have been followed