Career Advisor II - Customer Engagement (930464)

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

• As an emerging leader, ensures the achievement of contract deliverables, staff satisfaction, and the provision of high-quality services to program participants
• Maintains a strong knowledge base of the state's TANF requirements and procedures and provide strengths-based case management and career and vocational advising support to a caseload of program participants
• Assumes central responsibility for empowering participants to achieve self-sufficiency by monitoring progress through the program cycle, beginning with referral and continuing through retention and advancement efforts
• Continues to abide by the standards and procedures of the Career Advisor (job description attached), maintaining a full caseload with a goal of up to 35 cases and a focus on active engagement and support through to training and/or employment
• Maintain an expert knowledge of WORCS and EARRS to ensure accuracy in documentation and excellence in quality assurance review.
• Maintain updated information about area resources, trainings, educational opportunities, and employers and provide and facilitate community-based referrals.
• Identify, develop, and lead engaging curriculum and lead workshops that motivates and supports participant success.
• Suggest and develop innovative ideas that promote participant engagement and long-term success.
• In partnership with the leadership team, identify and develop and area of expertise that supports programmatic needs.
• Travel to satellite sites and outlying communities, as needed, to support program participants.
• Provide on-site, informal supports to new and existing staff.
• Actively participate in new staff trainings and on-boarding activities while serving as a formalized mentor.
• Provide peer mentorship opportunities on a monthly basis to support ongoing learning for team members and develop leadership skills.
• Fully utilize one-on-one supervision to support personal and professional growth and advancement.
• Contribute to the overall success and quality of program by working constructively and collaboratively with other staff members to achieve individual and organizational goals.
• Identify and implement effective strategies to maximize customer engagement and success as evidenced by meeting assigned participation hours and doubling workshop attendance.
• Complete leadership training program.
• Other duties as assigned

• Bachelor's degree or higher in a related field and/or 3+ years of working in a career counseling, customer service, or social service role and are ready to make an impact
• Experience as an Equus Career Advisor and/or Equus Outreach Coordinator
• Self-motivated, flexible, and team player
• Strong computer, organizational, interpersonal, and communication skills
• Creative, goal-oriented, and work well under pressure; comfortable meeting multiple deadlines
• Ability to relate to and motivate individuals, especially those facing barriers to employment

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry's best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.