Technical Support Consultant

Vaco
$25.00 - $30.00 / hr
United States, Georgia, Savannah
Jan 07, 2025
Vaco is actively seeking a Technical Support Consultant for a long-term opportunity with an internationally respected manufacturer in Savannah. This position will provide intermittent support (approximately 10 to 15 hours per week) after training. It is anticipated the workload will continue to increase and ultimately transition to a permanent full-time position. Position Summary In this role, you will be responsible for providing comprehensive support for PCs, peripherals, and network systems within a fast-paced manufacturing environment. You will work closely with both end users and cross-functional teams to ensure the seamless operation of computer systems, software, and hardware across the company. Key Responsibilities: PC and Hardware Support: Install, configure, and maintain desktop PCs, laptops, and peripheral devices (e.g., printers, scanners, monitors). Troubleshoot and resolve hardware and software issues, ensuring minimal downtime for production and administrative teams. Perform regular maintenance, upgrades, and patching on desktop systems to ensure they meet security and functionality requirements. Software Support: Provide technical support for operating systems, office applications, and custom software used in the manufacturing environment. Assist users with software installation, updates, and configuration. Troubleshoot application-related issues and escalate complex issues to relevant teams or vendors when necessary. Network and Connectivity: Support and troubleshoot wired and wireless network connectivity issues, including printers, scanners, and other devices on the network. Coordinate with the network administration team to resolve any network issues affecting productivity. End-User Support: Serve as the first point of contact for employees seeking technical assistance, providing courteous and timely support via in-person, phone, or remote desktop tools. Document and prioritize support requests in the helpdesk ticketing system. Assist users with hardware setup and configuration for new hires and provide training on systems and applications as needed. Incident Management & Troubleshooting: Diagnose, troubleshoot, and resolve technical problems efficiently while minimizing disruption to business operations. Maintain a detailed log of technical issues and resolutions. Escalate issues as needed to management, appropriate technical teams, or third-party vendors. Manufacturing Environment Support: Provide support for systems and technology used in the manufacturing environment. Ensure critical production systems are functional and promptly address any technical failures that may impact manufacturing operations. Qualifications and Requirements: Minimum of 2-3 years of technical support experience, particularly in desktop support and network troubleshooting. Previous experience in a manufacturing or industrial environment is a plus. Strong knowledge of Windows operating systems and troubleshooting techniques. Experience with network configurations, TCP/IP, and wireless connectivity troubleshooting. Proficiency in supporting desktop applications and software. Basic knowledge of peripheral devices and office hardware (printers, scanners, monitors). Physical Requirements: Ability to lift and move computer equipment (e.g., desktops, monitors) up to 30 pounds. Ability to work in a manufacturing environment with occasional exposure to machinery and factory settings. Occasional after-hours support may be required to address urgent issues or system downtime. Additional Details Employment Type: Consulting Schedule: Monday - Friday / Normal Business Hours - As Needed Start Date: Immediate Target Compensation: $25.00 per hour Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com . Vaco also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco LLC and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco's HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.