Telecommunications/VoIP Engineer IV

Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.

With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world's leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world's deadliest diseases and make life beyond cancer a reality.

At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. These values are grounded in and expressed through the principles of diversity, equity and inclusion. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems. Fred Hutch is in pursuit of becoming an anti-racist organization. We are committed to ensuring that all candidates hired share our commitment to diversity, anti-racism and inclusion.

The Voice over IP Engineer IV provides Fred Hutch Cancer Center with expert level engineering, architecture, design, implementation, operations, management, and technical leadership of complex voice over IP systems.

At Fred Hutchinson Cancer Center, all employees are expected to demonstrate a commitment to our values of collaboration, compassion, determination, excellence, innovation, integrity, and respect.

Responsible for development and maintenance of business-critical communications and/or network-based voice product systems, including planning, designing and implementing scalable local and wide-area network solutions between multiple platforms and protocols (including IP and VoIP).
• Responsible for monitoring and performance of enterprise platforms.
• Oversees/troubleshoots voice issues and coordinates installation efforts with appropriate vendors and internal teams.
• Leveraging expertise and experience, the incumbent will develop solutions that best align with Fred Hutch's voice network requirements, identifying cost-effective implementation and long-term support strategies.
• Provide Tier 2 support of internal voice and data communication systems.
• Comply with departmental processes, such as incident management, change management and problem management.
• Monitor and report on voice systems usage, availability, and performance.
• Lead telephony system evaluations.
• Collaborate with other members of IT staff and end users.
• Follow VoIP engineering best practices and adhere to existing policies and procedures.
• Design rack and cabinet equipment layout for server rooms and other telecommunications rooms.
• Report, manage and troubleshoot issues with appropriate vendor tech-support staff.
• Perform advanced-to-expert level configuration, troubleshooting and problem mitigation on all voice equipment, including wireless and network security equipment.
• Work effectively with vendors, contractors, and other staff to coordinate system installations and provide quality assurance oversight.
• Identify and maintain tools/applications for network monitoring, control, and reporting.
• Lead short and long-range capacity planning.
• Lead design, planning, and implementation of voice and data network systems.
• Track telecommunication equipment software/firmware levels/revisions and lead efforts to upgrade accordingly.
• Lead the evaluation of functionality/feature sets needed for telecommunications and direct selection of the correct hardware/software accordingly.
• Utilize project planning and management skills to act as lead on large projects.
• Perform in-depth telecommunications analysis, and provide evaluation, determination, and direction.
• Provide advanced telecommunications/VoIP designs, including diagrams and documentation.
• Provide guidance, direction, mentorship, and training to lower-level staff.
• Perform 24/7 on-call support on a rotating basis and after-hours/weekend work for planned maintenance as required.

MINIMUM QUALIFICATIONS:

• Bachelor's degree in computer science, engineering, information systems, or related field, or equivalent combination of education and experience.
• Minimum seven (7) years' experience in Voice Operations and/or Voice Engineering.
• Minimum five (5) years of experience in information technology administration or engineering, with three (3) years of experience in the information technology VoIP, telecommunications, or networking field.
• Minimum three (3) years of experience directly managing IT telecommunication or infrastructure engineering and operational resources.
• Minimum three (3) years of experience in leading teams and projects.

PREFERRED QUALIFICATIONS:

• Experience in architecting, implementing, and configuring complex Cisco IPT solutions with Cisco Unified Call Manager (CUCM) clusters, Cisco Unity/Unity Connection Voicemail (CUC), Cisco IM & Presence (CIMP), and voice gateways.
• Knowledge and expertise Cisco Emergency Responder (CER) & Cisco Unified Contact Center Express (UCCX).
• Knowledge on Cisco network infrastructure, LAN/WAN circuits; QoS.
• Able to anticipate customer needs, assess requirements, and identify new solutions to meet departmental/organizational goals.
• Additional Cisco Certifications in any of the following: CCIE (strongly preferred), CCSA, CCNP, CCDP, CCIP.

A statement describing your commitment and contributions toward greater diversity, equity, inclusion, and antiracism in your career or that will be made through your work at Fred Hutch is requested of all finalists.

The annual base salary range for this position is from $118,560 to $187,387, and pay offered will be based on experience and qualifications.

Fred Hutchinson Cancer Center offers employees a comprehensive benefits package designed to enhance health, well-being, and financial security. Benefits include medical/vision, dental, flexible spending accounts, life, disability, retirement, family life support, employee assistance program, onsite health clinic, tuition reimbursement, paid vacation (12-22 days per year), paid sick leave (12-25 days per year), paid holidays (13 days per year), paid parental leave (up to 4 weeks), and partially paid sabbatical leave (up to 6 months).